Customer Service Advisor

Remote Type: You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. Here are some ways we do that: Competitive Pay and Performance-Based Bonuses Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k) Training and Tuition Reimbursement Work/Life Balance Paid Holidays and Time Off Health and Wellness Benefits Tool Benefits, PPE/Uniforms, Safety Boot Program Life and Short Term Disability paid for by company What You’ll Make a Difference You’ll be the connection between our customers and technicians, helping coordinate service calls, solve problems, and keep everyone informed. Your work will help our technicians succeed and ensure customers receive the dependable service they count on from Briggs. What You’ll Do Dispatch and coordinate technicians based on schedules, skills, and customer needs while providing timely service updates. Monitor work orders, technician productivity, maintenance schedules, and service performance to keep jobs moving. Manage service documentation, quotes, purchase orders, invoicing details, and customer approvals accurately and on time. Partner with Service, Sales, Rental, Parts, and other teams to support customers and resolve issues quickly. What You’ll Bring High school diploma required; technical school or college education preferred. 5+ years of customer service, operations, or similar experience preferred. Strong communication, organization, multitasking, and attention to detail. Microsoft Office proficiency; service order, invoicing, or purchase order experience is a plus. Why You’ll Love Working With Us Join a team that values integrity, safety, teamwork, and taking care of people. Make a direct impact on our customers and service team every day. Be part of a company with more than 130 years of history and a strong focus on the future. Job Details Pay Type: Salary Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail #J-18808-Ljbffr