Service Manager

Grieco Automotive Group

Johnston, RI

Service Manager duties and responsibilities

A Service Manager will need to fulfil the following important duties and responsibilities to excel at their job:

Developing and implementing service standards and procedures for the service delivery department
Setting up and maintaining the service desk
Supervising other members of the service delivery team
Maintaining customer relationships and improving response and delivery times
Updating service methods to improve overall efficiency
Resolving any service problems and customer complaints
Conducting periodic appraisals of team members and identifying areas for improvement
Creating and presenting regular reports to senior management
Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
Instructing customers on equipment operation, care and maintenance
Inspecting rental equipment on return, looking for any damage and returning deposits

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Vacancy posted 4 days ago

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