Ice Cream Scooper

Job Overview

Summary
We are a small, family-owned business looking for a scooper to become a part of our friendly atmosphere and join our enthusiastic crew. This job would be perfect for you if:

• You're passionate about providing guests with a positive, enjoyable experience at our store.
• You enjoy working with people who take ice cream seriously yet have fun preparing and serving it.
• You are energized by positivity and committed to contributing to the team's collaborative spirit.
• You're looking for an opportunity to learn, grow, and explore your career potential.

Responsibilities

• Greet guests warmly to make them feel comfortable and welcome.
• SMILE!
• Follow Gannon's operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and customers during all shifts.
• Follow sanitation and safety procedures correctly.
• Maintain cleanliness and organization throughout the store, and ensure proper setup and breakdown of the entire store, including dining areas, restrooms, kitchen, and prep areas.
• Demonstrate knowledge of the various items on our menu, including the ingredients and allergy information for all products.
• Take guests' orders and handle cash and credit transactions.
• Serve ice cream to guests in a courteous and timely manner.
• Quickly and accurately prepare ice cream desserts.
• Effectively handle guests' concerns and complaints with kindness, maturity, and patience.
• Work as a team to prepare the store for each shift.
• Act with integrity, honesty, and knowledge that promotes the positive, encouraging culture of Gannon's Ice Cream.
• Maintain regular and consistent attendance and punctuality.
• Contribute to a positive, supportive, and respectful team environment.

Knowledge/Skills/Requirements

• Excellent guest service skills are required.
• Ability to work in a fast-paced environment.
• Ability to lift up to 25 pounds.
• Ability to work in a standing position for long periods.
• Ability to perform repetitive tasks, specifically in the wrists and arms.
• Ability to use touch-sensitive POS Systems.
• Ability to communicate effectively with guests and team members.
• Ability to work a minimum of four weekly shifts, including weekends and holidays.
• High School Servers must be able to work 10-15 hours while school is in session.
• Minimum Age: 16 years of age.
• Must have reliable transportation.