IT Business Analyst - Customer Operations

Who We AreNexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 12 U.S. states and 2 Canadian provinces.“Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,200 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.OverviewNexus Water Group's Information Technology team is seeking an IT Business Analyst to support and enhance VertexOne customer self-service portal solutions, including WaterSmart functionality for utility customers. This role will coordinate new feature implementations, testing, and adoption while working closely with business stakeholders, meter-to-cash teams, and SAP-related processes. This is a highly collaborative role that helps improve the customer experience and engagement across our digital platforms.This role is based at our office in Sugar Land, TX.What We OfferPaid Time Off: Starting at 3 weeks annually, plus 11 company-paid holidaysHealth and Wellness Benefits: Available the first day of the month after your start (medical, dental, vision, prescription)401(k) with Company Match: 100% match up to 4% of salary, plus an additional 3% employer contributionGrow With Us: Training, professional certifications, and education supportAdditional Benefits: Company-paid life insurance and Employee Assistance ProgramWhat You'll DoSupport and enhance VertexOne customer self-service portal capabilities.Coordinate implementation of new features, upgrades, and WaterSmart functionality, including leak alerts and AMI (Automatic Meter Infrastructure) integrations.Gather requirements, manage testing, and ensure successful deployment of new solutions.Collaborate with business, IT, and utility operations teams to improve customer engagement and consumption monitoring capabilities.Serve as a subject matter resource for VertexOne and related utility customer experience platforms.Act as a bridge between business users and IT to prioritize enhancements and improvements to the customer portalHelp define roadmap priorities based on business needs and customer impactTroubleshoot data and resolve issues across systems to support customer self-service operationsCreate and maintain process documentation and job aidsReasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.What You'll BringExperience working with one or more of the following platforms: VertexOne/WaterSmartSEW (Smart Energy Water)Similar utility customer self-service solutionsBackground in a Business Analyst, Functional Analyst, Product Analyst, or similar roleFamiliarity with meter-to-cash processes and utility customer service operationsStrong communication and stakeholder management skillsProblem-solving mindset with the ability to navigate complex systems and processesAbility to quickly learn new technologies and business processesUtility industry experience (water, electric, or gas)Experience supporting SAP-related processes or integrations preferredAbout Our CompanyWe are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. We are an E-Verify participating employer.