Rehab Specialist

Rehab Specialist

The Rehab Specialist works in the Home and Neighborhood Development (HAND) Department of NACA, located in San Antonio, Texas. HAND supports NACA's mission to provide NACA's Best In America Mortgage with a primary focus on low-to-moderate income homebuyers, while revitalizing communities nationwide. As part of the NACA Mortgage, funds can be escrowed for repairs and renovations to be completed after the closing and HAND oversees this process.

The RS is responsible for assessing, processing and managing the approval and oversight related to all housing property conditions as they apply to NACA's property standards for health, code, safety, structural and general livability requirements, plus any Wish List repairs. S/he will be working in an open environment within small teams that support a given market. There is constant communication with Members, contractors, vendors and others relating to the submission of inspections, bids, rehab budgets, project approvals, payment procedures and overall rehab project management. S/he provides renovation guidance and education to NACA home buyers while completing rehab duties and adhering to NACA's customer service standards. A RS works closely with the HAND Director for Member, lender, vendor, office and program support. The RS also works in a timely and effective manner ensuring department goals and metrics are being met as set by NACA management.

Job Responsibilities

This position requires assessment and remediation of all property defects. In their role the HRS:

• Educates Members, real estate agents, HAND vendors and NACA staff about the rehab requirements and process as it relates to NACA's property condition standards.
• Prioritizes activities as per stated policies and national direction.
• Engages in regular and direct phone communication with Members, vendors, real estate agents and others in support of each transaction.
• Reviews uploaded property inspection reports to assess code, safety, structural and health defects.
• Reviews inspections, evaluations, work write-ups, bids and additional cost information to determine scope of work and costs necessary to create a final rehab budget and approve the rehab.
• Approves final Rehab Budget working with the Member to complete the scope of work using final bids from contractors working on the project.
• Reviews and clears re-inspections of negotiated seller completed repairs.
• Works with lenders to address final rehab repair conditions to secure loan approval.
• Authorizes start of project, monitors rehab progress and communicates options for changes, payments and resolution of project disputes and work with member and lender until project is completed.
• Perform other functions related to starting the project, reviewing inspection reports, change orders, and other HAND and NACA responsibilities as required.
• Inform and prepare members for the HAND rehab process from the point a property is identified until the loan is closed, and through project management when applicable.
• Effectively work within the department and with other staff within the office to support member and vendor education as it applies to the HAND policy and procedures.
• Adhere to NACA's standards of Member services for all Members, NACA staff, co-workers and affiliates, adhering to office professionalism.
• Requires sitting at a desk with limited physical activity and constant computer use.
• Adhere to timeline for inspection review, rehab cost determination, repair approval and other timeline requirements.
• Follow-up with Members, real estate agents, vendors, NACA staff, national management and others.
• Additional duties may be required such as evaluation reports, repair waiver requests work write ups, re-inspections and seller invoice review, and any new duties.

Minimum Production Requirements:

• Maintain minimum pipeline of 75 to 125 rehab projects at one any time.
• Maintain customer service satisfaction with Members, vendors and lender.
• Rehab minimum daily requirements – Complete 20 to 25 reviews a day, based on duty assignments. This includes property inspections, evaluations and bid review, clearing lender conditions, approving final rehab budget, project approvals, change order requests, and other assigned duties. Management may change the requirements at its sole discretion.

Advocacy in Support of NACA's Mission

Participate in advocacy campaigns as needed. NACA continues its aggressive advocacy in fighting for economic justice for low to moderate income and people of color by addressing the racial wealth disparity gap and other issues. Employment with NACA requires ongoing participation in NACA's advocacy, campaigns, outreach, community organizing, and other activities as determined by NACA. This includes supporting and actively promoting NACA's tactics and mission of fighting for economic justice. This is also important for NACA's continued success and in expanding NACA's purchase and other programs. NACA staff have a tremendous impact on the Members and communities they serve. For more information about NACA or its history and programs, visit

Time Demands

The Rehab Specialist must be able to meet the demands of the job that consists of 40 to 50 hours per week with overtime as permitted and necessary. Typical working hours are 8:30 a.m. to 6:00 p.m. weekdays. Based on performance, volume and workload, weekend work may be required to complete tasks ensuring closing timetables are met. The HRS is expected to work within the required schedule with no or limited need for overtime unless otherwise required or approved.

Compensation

The compensation is between $50,000 and $65,000 based on an hourly pay of $25 to $30 an hour. The candidate's performance evaluation and future compensation is largely based on meeting the job responsibilities, competencies and skills stated herein.

Job Qualifications

NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills included in one's personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven. The Core Competencies & Skills are described in detail at

Education

• High School Graduate or Equivalency – Required
• Bachelor's degree in Residential Construction Related Fields – Preferred
• License(s) or Certification(s) in one or more residential repair trade services – Preferred
• Mortgage and/or real estate courses- Preferred

Experience & Skills

• Five years or more in field experience as it relates to residential or commercial construction, maintenance and inspection services (i.e. builder, general contractor, residential property inspector, architect, structural engineer, insurance adjuster, safety and code specialists, etc.).
• Regional knowledge of local and state building codes, permits, and licensing requirements.
• Strong computer skills and familiarity with Microsoft Office.
• Multifamily property management, real estate brokerage experience and/or knowledge – Preferred.
• Ability to write and speak languages other than English, particularly Spanish, is a plus.

Application Process

Applicants must complete the application here.

NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second-chance applicants, are strongly encouraged to apply. To follow up and for inquiries regarding this and other positions, contact NACA's HR Department at View email address on click.appcast.io.

About NACA

NACA is the largest and most effective non-profit homeownership and advocacy organization in the country. NACA is one of the most exciting homeownership and advocacy organization that is both respected and feared for its effective operations and aggressive advocacy over four decades. Founded in 1988, NACA has won campaigns against some of the country's most powerful companies and individuals engaged in predatory and discriminatory lending. NACA's success is a result of its relentless confrontational advocacy as well as state-of-the-art systems and operations. NACA is well positioned for the future with more than $20 billion from major lenders, of which $15 billion is from Bank of America, to fund its extraordinary mortgage.

NACA is rapidly growing with 50 offices nationwide and more than three million Members. NACA stands out in the following areas:

1. NACA has revolutionized mortgage lending with its character-based housing counseling and mortgage programs, not based on traditional risk-based