Sales Associate / Customer Service Representative

Overview

Overview

We're Hiring! Front Desk Bartender (Sales & Guest Experience) at Drybar Ashburn at One Loudoun
Location: 20605 Easthampton Plaza, Ashburn, Virginia

Full-time / Weekend availability required

Must be 21

Passionate about people, and beauty in a high-energy environments? You'll feel right at home, AND WE WANT YOU!

Drybar Ashburn is looking for an outgoing, confident, and customer-oriented in Action team player to join us as a Bartender (Drybar's term for front desk + sales associates). If you thrive in a social setting, are energized by sales goals, and want to work somewhere where your personality shines, this is the place for you.

Why You'll Love Working Here:

• Hourly Pay + Commission on memberships & retail sales
• Team Vibes Only - upbeat, inclusive, and collaborative culture
• Fun Dress Code - just stick to black, white, grey, yellow, or denim
• Perks Galore - Service & product discounts

What You'll Be Doing:

• Be the first and last impression-greet every client with warmth and personality
• Educate clients on membership benefits , add-ons, and styling products
• Drive sales by matching products and services with each guest's needs
• Manage appointments, process check-ins/outs, and support the flow of the shop
• Assist stylists, maintain cleanliness, and ensure every visit is smooth and memorable

You're a Perfect Fit If You:

• Are high-energy, friendly, and motivated by connecting with people
• Have a sales-focused mindset and love hitting goals
• Enjoy a fast-paced, busy environment with teamwork at the shop
• Communicate clearly, professionally, and with confidence
• Can multitask and stay cool under pressure
• Are tech-comfortable and confident using point-of-sale systems
• Can be on your feet for 6-8 hour shifts and are available on weekends
• Have experience in hospitality, retail, or front desk roles (a bonus, not a must-we'll train you!)

Perks of the Job:

• Competitive pay with real earning potential (hustle, get it done)
• Discount on products and services
• Team incentives & workplace celebrations
• Career advancement as we expand (including leadership track)

Day-In-A-Life: Bartender

Being a Drybar Bartender is not like being your average receptionist, nor is it like being your average bartender. At Drybar, our Bartenders can make or break our client's experience and there is a lot riding on your attentiveness, kindness, and leadership within the shop. You help the team stay on time, grant or decline exceptions for reservations, and you drive our business when the Shift Lead or Shop Manager are not in shop. But we know you've got this, that's why you're here!

I know you want to join us!

Apply now to join the Drybar Ashburn team @One Loudoun and contribute to great hair days-every day. Peace, Love & Blowouts

Responsibilities

Job Summary / Purpose

As a Bartender, you are responsible for providing excellent client experiences,
facilitating shop flow, following Bartender Non-Negotiables and reporting daily sales
results. We expect our Bartenders to be committed to contributing to the success of the team and the shop.

Essential Job Functions

• Lead client experience from check in to check out ensuring Drybar standards are upheld
• Check clients in and out through Booker
• Maintain highest degree of ethics when handling client payments and Stylist tips/commissions
• Troubleshoot any Booker issues and make changes to client profiles when needed
• Manage Phones and ensure all Voicemail messages are answered in a timely fashion
• Elevate scheduling concerns to Customer Service team when necessary
• Check notes section of Booker for any special client requests

• Manage shop flow including pairing clients with Stylists and managing break schedules for Stylists in the absence of or by request of the Shop Manager
• Serve complimentary beverages to our clients
• Maintain shop cleanliness
• Restock retail displays and maintain display cleanliness
• Merchandising and inventory projects as assigned
• Provide exceptional service
• Create a bar-like atmosphere by engaging with clients and team members
• Maintain clear communication with shop management about overall shop operations
• Sell products, tools, and memberships
• Maintain punctuality for all scheduled and picked up shifts and come to work prepared for the job
• Contribute to a positive shop atmosphere
• Attend any mandatory shop meetings
• Uphold Drybar's 10 Core Values
• Train new Bartenders: thoroughly educate new Bartenders on Booker, Drybar's core values, Bartender Non-Negotiables in order to set up new hire for success in the role
• Side work and cleaning duties
• Other duties and projects as assigned

Qualifications

Job Competencies - Knowledge, Skills & Abilities

• Strong communication skills
• Teamwork oriented mindset with a "can do" attitude
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Proven ability to deliver exceptional, memorable customer experiences that exceed expectations and create lasting impressions
• Ability to multitask with ease

• Frequently required to stand and/or walk for duration of shifts
• Integrity and trust
• Has the technical ability and skills to operate a point of sale system
• Problem solver - use logic and support resources to solve problems at the front desk

• Maintains professional demeanor under pressure
• Motivated, enthusiastic, and reliable

Benefits

• Hourly Pay + Commission on memberships & retail sales
• Incentives for performance and goal achievement
• Growth Path to stylist, operations, and lead roles as we grow our team
• Team Vibes Only - upbeat, inclusive, and collaborative culture
• Fun Dress Code - just stick to black, white, grey, yellow, or denim
• Perks Galore - Service & product discounts + a confidence-boosting environment

Legal Disclaimer

©2023 DB Franchise, LLC ("DBF"). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.