Senior Client Manager

Job Description

Job Description

Who we are. At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human. Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.

What we’re looking for in our Senior Client Manager You are a Senior Client Manager with 7–10 years of health insurance experience serving clients in a health insurance or benefits brokerage setting. You will act as the primary point of contact for key strategic clients, delivering exceptional service, leading renewals, and resolving issues. You will work closely with clients and internal teams to develop strategies and solutions that drive satisfaction and retention.

Here’s what you’ll do as a Senior Client Manager:

Provide client services for designated clients. Support the development of new products, services, capabilities that lead to improved client satisfaction and retention. Prepare all renewal submissions, complete benefit and rate comparison, and communicate strategies with the client. Provide strategic direction for each client to support client objectives. Stay abreast of markets, products, and competitiveness. Act as liaison between the client and company in order to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues. Promote the company’s service standards and ensure a high existing customer retention rate. Develop strong relationships with assigned clients and brokers by meeting frequently with them. Serve as subject matter resource to junior team members. Participate in programs to improve the quality of the work environment and to add client value. Work with Operational and Company partners to develop infrastructure necessary to deliver client services. You might be the perfect fit if you… Bring 7–10 years of health insurance experience as an Account/Client Manager or Account Executive within a health insurer or benefits brokerage environment. Experience with international private medical insurance is highly preferred. Are able to obtain and maintain an insurance license for designated lines within six months of hire. Possess strong knowledge of underwriting practices (including pooling, credibility, reserving, trend analysis, and self‑funding) as well as regulatory and compliance requirements such as HIPAA and ERISA. Demonstrate strong executive presence and presentation skills, with the ability to manage multiple clients, initiatives, and priorities in a fast‑paced environment. Communicate effectively, deliver strong client service, and apply sound problem‑solving skills while remaining flexible and adaptable to changing deadlines and priorities. Work independently with self‑motivation and accountability, producing accurate, high‑quality work on time—even under pressure. Are highly organized, dependable, and trusted to handle sensitive information. Are proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and web browsers. Are comfortable traveling at least 20% of the time. What you’ll get in return: Competitive base pay + annual bonus Competitive medical plans Telemedicine available Paid parental leave Employee assistance and wellness support 24/7 Free international healthcare coverage Other Great Perks: Remote or hybrid work model out of our King of Prussia, PA office Work abroad arrangements available Generous PTO accrual program with carry-over option 9 paid holidays in addition to one floating holiday and one volunteer day Tuition reimbursement Career/Learning and development opportunities 401(k) with generous company match Pet insurance offerings Identity theft and legal coverages available Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)