Care Navigator - Overland Park

Job Description

Job Description

Job Title: Care Navigator

Position Type: Full-Time, Direct Hire

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Location: On-Site (Overland Park, KS 66212)

Compensation: $18.00 - $22.00/hour ($37,440 - $45,750 annually) + Potential Performance Bonus

About the Organization

We are an innovative, rapidly growing healthcare provider devoted to improving the lives of senior members in our community. Operating on a Medicare Advantage value-based model, we deliver best-in-class care within comfortable, accessible neighborhood clinics. Our mission is to create a vibrant, wellness-focused community where seniors experience greater continuity of care and know they will always be treated with respect and genuine compassion.

Position Summary

The Care Navigator plays a pivotal role in creating a positive, welcoming environment for our members and their families. Functioning as the primary face of the front desk at our Overland Park clinic, you will serve as a guide for members from the moment they step into the clinic until they leave. The ideal candidate brings a high level of customer service orientation, a heart for senior care, and a drive to go the extra mile to ensure every member feels safe, comfortable, and well-supported.

Key Responsibilities

• Member Greeting & Check-In: Welcome members and their families with warmth and professionalism, guiding them through a seamless check-in process and helping them feel at home.

• Administrative & Kiosk Assistance: Help members fill out electronic registration forms and navigate check-in kiosks as needed.

• Scheduling & Referrals: Coordinate appointment scheduling and manage referrals for a multi-disciplinary care team.

• Records Management: Update member profiles, request medical records from outside providers, and upload documentation accurately into the Electronic Medical Record (EMR) system.

• Communication & Inquiries: Manage the central phone line, answer incoming calls, take detailed notes, and direct messages to the appropriate care team members. Field questions from prospective members, current patients, and adult family members.

• Community Engagement: Assist with hosting and facilitating center events and community activities.

Qualifications & Skills

Required:

• High school diploma or equivalent.

• Exceptional customer service skills with a warm, empathetic, and professional demeanor.

• High attention to detail, strong organizational habits, and excellent multi-tasking skills.

• Strong written and verbal communication abilities.

• Working knowledge of medical terminology, health insurance concepts, or EMR platforms.

• Proficiency with computers, including Microsoft Office Suite and basic navigation of administrative systems.

• Ability to work effectively with diverse populations (patients, families, clinicians, vendors, and insurance reps) in a dynamic clinic setting.

Preferred:

• Minimum of 1 year of administrative or front desk experience in a healthcare or clinical environment.

• Hands-on experience working with the senior/geriatric patient population.

• Direct experience using eClinicalWorks (eCW) or a similar EMR system.

• Associate degree or higher.

• Bilingual skills (Spanish or other languages common to the local community) are a plus.

Perks & Benefits

• Predictable Schedule: Fixed daytime hours (Mon-Fri, 8-5) with no night shifts or weekend work.

• Work Environment: On-site position in a vibrant, accessible neighborhood clinic setting in Overland Park, KS.

• Community Impact: Direct involvement in enhancing the health and quality of life for local seniors.

• Growth Potential: Opportunity to grow alongside an expanding, values-driven organization.

• Incentive Eligibility: Potential for performance-based bonuses.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.