Area Manager II

Job Summary Help us keep people moving—one perfectly delivered pair of shoes at a time. At KURU, we’re obsessed with helping people live pain‑free through innovative footwear. Behind every great customer experience is a world‑class fulfillment operation—and that’s where you come in. We’re looking for a highly organized, data‑driven, relationship‑building Fulfillment Manager to take ownership of our fulfillment ecosystem. This role is the quarterback of our external operations network, overseeing our 3PL fulfillment partners, returns processor, Amazon marketplace fulfillment, and retail showroom inventory. We Offer Hybrid work environment $78,000 – $88,000 annually, plus eligibility for a 10% annual performance bonus based on base salary. Exclusive Employee Discounts: Enjoy 30–60% off retail prices on hundreds of brands through our partnership with Expertvoice. Easy Access with Expertvoice: Sign up for free to explore and shop a wide range of products from top brands. 401(k) with company match Education assistance Sabbatical after 3 years Employee discount on KURU footwear What You'll Do Your day-to-day will focus on four major domains: Own Our Fulfillment Network : Manage relationships with our 3PL partners, keep operations running smoothly, monitor performance metrics, and lead continuous improvement initiatives. Keep Inventory Flowing : Monitor inventory levels across all fulfillment locations, resolve discrepancies, and work with Supply Chain Planning to position inventory strategically. Lead Reverse Logistics & Returns : Work with our returns processing partner, analyze return trends, improve efficiency and sustainability, and ensure accurate resale of returned inventory. Own Amazon Fulfillment Operations : Coordinate FBA and FBM activities, manage inbound shipments, monitor metrics, and stay current on Amazon policies. Collaborate Across the Business This role works closely with nearly every department. Partner with Supply Chain Planning for seasonal demand and product launches. Collaborate with Customer Experience to resolve shipping and return issues. Work with Finance on fulfillment costs, invoicing, and reporting. Maintain operational dashboards and KPI reporting for leadership. Lead projects that improve speed, efficiency, and customer satisfaction. What Makes You Successful You thrive when you’re balancing multiple priorities, solving problems, and building strong partnerships. A Bachelor's degree in Supply Chain, Logistics, Business, Operations, or a related field. 35+ years of experience in fulfillment, logistics, supply chain, or operations management. Experience managing 3PL providers and vendor relationships. Hands‑on experience with Amazon Seller Central, including both FBA and FBM operations. Experience working with returns processing or reverse logistics. Strong Excel and analytical skills. Experience with ERP systems (NetSuite strongly preferred). Excellent communication skills and the confidence to hold partners accountable. The ability to stay organized and focused in a fast‑paced, growing environment. Bonus Points If You Have Experience with Shopify or another DTC eCommerce platform. Familiarity with carrier management and shipping economics. Knowledge of Amazon account health and reimbursement processes. Experience with returns automation platforms. APICS CSCP certification (or active pursuit). Experience supporting high‑volume peak seasons, promotions, or product launches. Why KURU? At KURU, you’ll have a direct impact on the customer experience and help shape the operational foundation that supports our growth. You’ll work alongside passionate teammates, solve meaningful challenges, and play a key role in helping customers stay active and pain‑free. Join Us If you’re excited about data, logistics, partnerships, process improvement, and making things run exceptionally well behind the scenes, we’d love to hear from you. Join us and help keep KURU moving forward—one shipment, one customer, and one pair of shoes at a time. #J-18808-Ljbffr