Product Owner, Cloud Services

Role Description

The Product Owner (PO) is the voice of the customer and the business on an agile delivery team. You will own and continuously refine the team backlog, define and prioritize value-driven work, and ensure delivery of measurable outcomes that meet customer needs and business objectives. You will work day-to-day with the development team and closely with either a Scrum Master (Scrum teams) or a Release Train Engineer (SAFe/ART) to align priorities, cadence, and cross-team dependencies. This role requires strong product judgment, stakeholder influence and a working technical understanding of SaaS, APIs, CI/CD, and observability to help the team deliver robust, secure, and scalable capabilities.

Responsibilities

• Own, refine and prioritize the team backlog (features, enablers, defects) to maximize customer and business value, balancing new functionality, technical debt, and operational work.
• Write clear epics, user stories, acceptance criteria, and non-functional requirements (security, performance, compliance) so engineering and UX teams can estimate and deliver reliably.
• Collaborate with cross-functional teams including Engineering, Design, QA, Documentation, and Support to ensure coordinated delivery.
• Support and participate in agile ceremonies:
• Scrum: partner with the Scrum Master on sprint planning, backlog refinement, reviews, and retrospectives.
• SAFe/ART: coordinate with the RTE, participate in PI planning inputs, define team PI objectives, track program-level dependencies.
• Make timely decisions on scope, trade-offs, and story acceptance to keep delivery flow unblocked; accept increments against agreed criteria.
• Support release activities, handovers to operations/support, UAT clarifications, defect triage, and incident learnings.
• Coordinate effectively across multiple time zones with distributed teams.
• Participate in customer interviews, customer meetings and VOC sessions to support in gathering feedback from external stakeholders.
• Continuously collaborate with Scrum Masters, RTEs and PMOs to align team and program cadence and remove impediments.
• Clear acceptance and handover criteria for every epic.
• Well-formed, prioritized backlog aligned to business goals and customer value.
• Predictable delivery of committed sprint/PI objectives and sustainable team throughput.
• Reduced lead time and manageable technical debt; timely resolution of program dependencies.
• Documentation of customer needs, features, and cross-team dependency mappings.

Qualifications

• Proven track record of owning and delivering measurable business outcomes.
• Proven experience owning backlogs, writing user stories and acceptance criteria, and participating in PI planning.
• Practical experience with backlog/ALM tools (e.g., Jira, Azure DevOps, Confluence).
• Strong stakeholder management, communication, and negotiation skills.
• Bachelor's degree in business, computer science, engineering or related field, or equivalent experience.
• Ability to work across multiple time zones and travel occasionally.
• Experience managing complex portfolios or customer-facing SaaS products, with proven expertise in product discovery, A/B testing, instrumentation, and analytics/SQL.
• Prior exposure to remote device management, multi-tenant SaaS environments, or embedded platforms.
• Certified Safe Product Owner (CSPO) or equivalent certifications.
• Adaptable to learn by doing and multiple roles.
• Experience in working with cross-functional teams.
• Familiarity with CI/CD, automated testing, and deployment pipelines; support for observability and monitoring needs.
• Awareness of security and privacy concerns (e.g., encryption, authentication, GDPR/CCPA implications) and performance considerations.

Deliverables

• Clear acceptance and handover criteria for every epic.
• Well-formed, prioritized backlog aligned to business goals and customer value.
• Documentation of customer needs, features, and cross-team dependency mappings.
• Product health dashboards showing key metrics and trend analysis.
• API documentation and platform integration guides.

Outcomes

• Predictable delivery of committed sprint/PI objectives and sustainable team throughput.
• Reduced lead time and manageable technical debt; timely resolution of program dependencies.
• Improved product adoption and customer engagement metrics.
• Higher NPS and customer satisfaction scores.
• Reduced time-to-market for new features and capabilities.
• Increased team productivity and delivery predictability.

Work Environment

• Remote role with occasional travel as required.
• Flexible hours to support collaboration across time zones.

Compensation

For virtual based out of the US, the base compensation range for this position is $85,000 to $108,700 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Benefits

• Participation in an annual bonus plan.
• Premium suite of health and wellness programs including medical, dental, vision, disability and life insurance.
• Programs for family planning from Maven Clinic to managing diabetes like Livongo.
• Coverage for women's health, support for adult and elder care, paid parental leave.
• A generous 401(k) plan with matching company contributions.
• Paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.