HVAC Service Technician

Work Schedule: Monday – Friday 8:00 a.m. – 5:00 p.m. with rotating on-call weeks/weekends Benefits 4% company match 401k 100% paid health insurance for employee 100% paid dental insurance for employee 2 weeks paid time off Supplemental insurance available at employee expense 8 paid holidays per year plus your birthday Service Technician Role Description You will be responsible for the complete customer experience, ensuring 100% customer satisfaction. This will include diagnosis of customer’s HVAC equipment and providing expedient solutions including repair vs replacement discussions for equipment problems. 3+ Years Experience Preferred. Service Technician Essential Duties Service, maintain, and repair heating, ventilation, air conditioning, and refrigeration systems. Troubleshoot and diagnose mechanical, electrical, and control system failures. Perform preventive maintenance checks on HVAC equipment to ensure proper operation and efficiency. Replace defective or worn parts such as motors, belts, fans, compressors, thermostats, and filters. Test system performance using specialized tools (e.g., gauges, meters, combustion analyzers). Adjust system controls to improve efficiency and performance. Ensure systems are compliant with safety, building, and environmental regulations. Communicate clearly with customers about system issues, required repairs, replacement and maintenance options. Provide accurate estimates for repair costs and timelines. Educate customers on system care, energy efficiency, and preventive practices. Maintain professionalism and a positive customer experience during service visits. Record service and maintenance activities in work orders or digital systems. Track parts usage and inventory needs. Provide detailed reports of diagnostic findings and completed work. Ensure compliance with company policies and regulatory requirements in all documentation. Follow OSHA, EPA, and local safety standards for handling refrigerants and equipment. Properly recover, recycle, and dispose of refrigerants and hazardous materials. Use protective equipment and safe work practices at all times. Stay current on changes in HVAC codes, regulations, and best practices. Collaborate with dispatchers, supervisors, and other technicians to complete jobs efficiently. Assist in training junior technicians or apprentices when needed. Attend ongoing training sessions to stay up to date on new HVAC technologies and tools. Maintain company vehicle, tools, and equipment in safe working condition. Service Technician Essential Expectations of Accountability Company Core Values, Attitude and Teamwork – these are the foundation of what make the company a successful enterprise. All work revolves around the team’s ability to function well as a unit and within the company core values. The technician needs to understand the core values. Any employee needs to embrace the company’s core values and philosophies as a means of conducting their everyday business. Adhere to the company core values & beliefs. Adhere to the company code of conduct. Promote the company image and brand whenever possible. Conduct your daily service tasks within the framework of the company customer satisfaction standards. Work within the team first and individual second philosophy. Come to work every day with a positive mental approach and attitude to work well. Customer Relationship Skills and Customer Experiences – these are the backbone of what we do as a company. The customer is our principal concern, and all profits flow from our ability to serve the employee well, so the employee may build relationships with the customer well. The customer relationship is what a technician’s primary job is to create and foster by being courteous, using the perfect service call approach, and forming a lasting relationship around our company brand. Customer happiness and satisfaction are mandatory based on personal relationships with our customers and a technician will conduct themselves with the utmost professionalism at all times. Cleanliness, neatness as a person and vehicle for image will be maintained based on the company policy. Execute the Perfect Service Call each and every call – no exceptions. Education of customers about service agreements. Use of Flat Rate materials – and care of electronic devices. Where appropriate based on company policy – create a customer lead for turnover. Technical competency and Aptitude – a technician is most productive and valuable when they can execute the customer relationship skills and technical competency as well. Completion of 1st time calls to 85% as the target. Maintain task times in the service call. Maintain training to attain NATE certification standards. Attend all company sponsored technical training courses. Attend any suggested vendor training for technical or product upgrades. Truck Care, Maintenance and Image – our vehicles represent our company brand to the outside world and we value our company brand. Brand equals trust so we will maintain a high standard of image when it comes to our fleet. Trucks are to be kept clean inside and outside at all times, washed when necessary to maintain clean visual image. The truck is to be kept up to maintenance standards based on company fleet policy to change oil, have service conducted. Maintain your personal image – your uniforms, and your appearance in a manner consistent with our company policy, and the perfect service call. Inventory Accountability – inventory represents a large cost of a service truck and an even more important part of a well-operated service department and truck. Proper inventory allows for improved customer service and a technician’s ability to earn more income. We expect each technician to maintain the truck stock per the inventory replenishment system guidelines and for each technician to own accountability for 100% of the inventory on the truck. Maintain the inventory replenishment system per the service policy. Be accountable for the service inventory on your truck to 100% accuracy. Participate in inventory counts as needed and any inspection requested. Administrative Tasks - paperwork completion, technology, and information for the company are essential to operate a well-run service department. The technician is expected to complete all paperwork as requested, with a proper attitude. The administration tasks such as inventory count sheets, service tickets, payroll tickets need to be timely, legibly and accurately completed. Complete all service invoices properly and legibly per the perfect service call standards. Understand how to use the Flat Rate software and all materials supporting the Flat Rate system to create invoices, service agreements, pricing properly, and supportive of the service department goals. Complete the time ticket daily to track labor activity. Complete the inventory count sheets and material requisitions to accurately track inventory usage and parts from the service vehicle. Training and Skill Development – training is an important part of employee development. All areas of training are important to a technician that is well organized, technically capable and customer oriented. It is expected a technician will solicit training on their own beyond the company sponsored training. Completion or satisfactory plan to complete NATE certification. Completion of company training programs for technical competency. To have a personal skill development plan as directed with the service manager to include math skills, problem solving, customer service, technical development, electricity, refrigeration cycle, heat pump operation, gas furnaces, air conditioning, and any other training program directed by the service management team. Company Values and Philosophies Adhere to the company core values & beliefs Adhere to the company code of conduct Promote the company image and brand whenever possible Conduct your daily Maintenance tasks within the framework of the company customer satisfaction standards Work within the team first and individual second philosophy Come to work every day with appositive mental approach and attitude to work well. Leadership Expectations Each team member is a leader – set the tone for the service department through your approach to your role. Work with all company personnel to train and coach where it is appropriate so all employees understand the service role. Customer Service & Image Expectations Achieve 100% customer satisfaction. Achieve a customer experience where a customer is completely happy and satisfied with you, our company and our services. Communicate any issues and concerns regarding customer service immediately. Handle all customer related issues on site – if necessary draw in others. Support warranty callbacks with the same zest we support a new customer experience. Image policy of company is accepted and diligently maintained. Service Performance Measures for a technician Personally track/measure your targets and work to improve your performance. 1st time call completion rate. Productivity billing to target rates (vehicle productivity). Customer satisfaction rating system to target. Utilizing the service processes – maintenance agreements. Lead creation based on company values and philosophies. Maintaining inventory on your vehicles to company standard (Accountable for inventory). Keep your vehicle clean, neat, and inventory in specified place in truck. Communications, Reporting & Compliance Communicate any issues to supervisor immediately for resolution. Attend all service meetings. Attend all service training workshops. Attend all safety workshops. Turn in paperwork at proper times as noted by service department policy. Complete paperwork legibly. Review policy manual and understand the company code of conduct and policies. Review and agree to comply with all laws, ethics, and core values of the company. Reviews, Feedback and Personnel Attend all Bi-Annual review session for performance evaluation. Accept coaching from service debriefing. Accept coaching conferences with proper attitude. Skill Development by Employee Service Technician will commit to attending all company sponsored technical training. Service Technician will personally develop himself based on the discussions. Service Technician will achieve NATE certification. #J-18808-Ljbffr