Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support accounts receivable efforts for a Contract position based in Plano, Texas. This role focuses on recovering outstanding balances, maintaining positive customer relationships, and helping improve cash flow through consistent follow-up and accurate documentation. The ideal candidate brings experience handling both commercial and consumer accounts while working effectively in a fast-paced billing and collections environment.

Responsibilities:
• Contact commercial and consumer customers regarding past-due balances through phone, email, and written communication.
• Review delinquent accounts, research payment issues, and take appropriate action to secure timely resolution.
• Maintain detailed records of collection activity, customer conversations, and payment commitments within internal systems.
• Work closely with billing and credit teams to investigate disputes, clarify account status, and resolve outstanding issues.
• Monitor aging reports and prioritize accounts that require immediate follow-up or escalation.
• Negotiate payment arrangements when appropriate while ensuring compliance with company policies and procedures.
• Support updates to collection workflows or system-related processes as needed within the department.• Experience managing collections for commercial and consumer accounts.
• Working knowledge of credit and collections practices, including account follow-up and delinquency resolution.
• Familiarity with billing collection processes and account reconciliation.
• Strong verbal and written communication skills for customer outreach and internal coordination.
• Ability to stay organized, manage multiple accounts, and meet deadlines in a high-volume environment.
• Proficiency with standard business systems and documentation tools used to track collection activity.