Senior Manager, B2B Customer Support & Operations
Aurora
Aurora is seeking a Senior Manager, Customer Support to lead the Customer Experience & Support Operations team. You will hire and build the largest team in the support organization, delivering a fast, high-quality customer-first experience for B2B carriers and fleets that rely on driverless freight. Reporting to the Head of Support, you will own the frontline strategy, implement omnichannel support, and drive KPIs across CSAT, response times, and resolution rates while enabling AI-assisted #J-18808-Ljbffr Aurora
Vacancy posted 3 days ago
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