Implementation Manager

POSITION SUMMARY

FUNDINGO is seeking an Implementation Manager to join our growing Delivery team. The Implementation Manager owns client implementations day to day, from post-sale kickoff through training and go-live. You are the primary point of contact for clients during onboarding, responsible for managing the timeline, scope, risks, and communication while configuring the FUNDINGO platform to meet each client's business needs.

You will manage multiple concurrent implementations, run client working sessions independently, and answer most client questions on your own. You will partner with our Solutions Consultant, who owns solution design for complex or unique requirements, advises on edge cases and best practices, and validates the approach when a project reaches the limits of standard functionality.

ABOUT FUNDINGO

FUNDINGO is a Salesforce-native loan management platform helping lenders manage the complete lending lifecycle, including origination, servicing, accounting, borrower management, and workflow automation.

Our customers include non-bank lenders, private lenders, CDFIs, financial institutions, and organizations with complex lending operations. FUNDINGO serves as a mission-critical operating platform that powers how these organizations run their businesses.

Our implementations can be complex and highly configurable, requiring coordination across customers, project managers, implementation resources, product experts, engineering, QA, and third-party vendors.

RESPONSIBILITIES

Implementation Ownership

• Own assigned implementations day to day, leading clients through the full lifecycle from kickoff through training and go-live.
• Manage project timelines, scope, milestones, and deliverables across multiple concurrent client projects.
• Identify project risks early, discuss mitigation strategies with the client, and escalate issues when necessary.
• Prepare daily and/or weekly status reports and communicate regularly with clients, obtaining feedback and approval throughout configuration.
• Manage the Jira board for assigned projects, ensuring tickets are properly prioritized, assigned, and tracked to meet deadlines.

Client Engagement & Requirements

• Run requirements and configuration working sessions with clients independently.
• Ask questions to fully understand client processes from start to finish, applying logical thinking to identify gaps and clarify the underlying need before proposing an approach.
• Serve as the first line of answers for client questions about FUNDINGO functionality and configuration.

Configuration & Delivery

• Learn the FUNDINGO platform deeply and configure and test standard product functionality, including pages, fields, flows, and layouts, to meet client business needs.
• Connect business requirements to specific configuration decisions, considering downstream impacts before making changes.
• Troubleshoot configuration issues independently before escalating, and document issues clearly for the development team when escalation is needed.
• Write detailed tickets based on gathered requirements, clearly outlining requirements, acceptance criteria, and relevant details.
• Guide and assist clients through the data conversion and data migration process.
• Develop training and configuration documentation to support internal and external stakeholders.

Collaboration with Solutions Consultant

• Recognize when a requirement is complex, unique, or outside standard product functionality, and bring in the Solutions Consultant for solution design.
• Execute solution designs provided by the Solutions Consultant and keep them informed of implementation progress and issues.
• Apply recommended implementation patterns and configuration standards consistently across projects.

Continuous Improvement

• Share feedback from client implementations to help improve FUNDINGO products, processes, and templates.
• Record time spent on projects daily to ensure accurate tracking and reporting.
• Attain quarterly and annual objectives defined collaboratively with management.
• Additional tasks as assigned.

REQUIREMENTS

• 3-5 years of relevant experience in product implementation, business analysis, consulting, technical support, or technical problem-solving.
• Experience in at least one of the following:
• Salesforce administration, including building objects, fields, page layouts, and flows; or
• 2+ years of lending experience (loan origination, servicing, CDFI, or alternative lending).
• Experience in client services in a B2B/SaaS environment.
• Demonstrated ownership of implementation work across multiple phases, from requirements through go-live.
• Strong communication and customer relations skills, with a consultative approach to understanding client needs.
• Ability to manage multiple concurrent projects and adapt quickly to changing priorities in a fast-paced environment.

NICE TO HAVES

• Both Salesforce and lending experience
• Project Lead or Project Management experience
• Data Migration experience
• Jira experience

WHAT WE OFFER

The opportunity

• Be part of the legacy of a growing company at an inflection point, with the chance to make a real impact on our mission
• Build and operate the delivery engine behind increasingly complex and enterprise-level customer engagements.
• Take meaningful ownership rather than inheriting a narrowly defined corporate function.
• Work directly with company leadership and have visibility into the broader business.
• Build a function that can grow in scope and responsibility as FUNDINGO grows.
• Help shape the operating model of a Salesforce-native lending technology company.
• Work in a fully remote environment with a distributed team.

The package

• Competitive compensation package based on experience and market
• Full-time role with significant growth potential as FUNDINGO scales
• 100% of employee medical and dental premiums covered
• 401(k) with maximum match, vested as you go
• 15 paid holidays per year