Program Assistant

Program AssistantLocation: Saint Louis, MissouriDepartment: CB Adult Community ServicesEmployment Type: Full TimeJoin our compassionate and collaborative team as a Program Assistant, where you will support the daily operations of a multidisciplinary behavioral health program. This role offers the opportunity to make a meaningful impact by ensuring smooth administrative operations, coordinating client services, and supporting communication between staff, clients, and community partners. If you are organized, detail-oriented, and passionate about helping others, this position provides an excellent opportunity to grow within a mission-driven organization.In this role, you will assist with intake processes, scheduling, documentation, and front-line communication, helping ensure timely and efficient service delivery. You will also serve as a key point of contact, supporting clients and assisting in de-escalating situations until clinical staff are available.This position offers:Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work-related travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and promoting a collaborative workforceAdditional Perks & Benefits – Scroll down to bottom of this post to learn moreKey Responsibilities:Coordinate and maintain daily, weekly, and monthly schedules for clients and team operationsParticipate in team staffing meetings and assist with program coordinationManage intake and referral processes, ensuring accurate and timely completion of documentationMaintain client charts and records in compliance with regulatory and organizational standardsRecord admissions and discharges and assist with data tracking and reportingCollect and organize data for program metrics and reportingServe as a point of contact for clients, families, and community partnersGreet visitors and provide a professional, welcoming environmentManage incoming calls, triage requests, and assist with de-escalation when neededFacilitate communication between team members, clients, and external resourcesMaintain and monitor phone systems and office equipmentOrder and manage office supplies and coordinate maintenance needsTrack vehicle usage, mileage, and ensure proper documentationEnsure accurate and complete completion of screening and admission paperworkProvide administrative support to ensure efficient program operationsPerform other duties as assigned by leadershipEducation, Experience, and/or Credential Qualifications:Education and/or experience in human services, healthcare administration, or office support preferredAdditional Qualifications:Must have a valid driver's license with an acceptable driving record and current auto insuranceStrong organizational and time-management skillsAbility to manage multiple tasks and meet deadlinesExcellent verbal and written communication skillsAbility to build rapport with diverse populationsStrong attention to detail and accuracyProficiency in Microsoft Office applications (Word, Excel, PowerPoint)Ability to maintain confidentiality and handle sensitive informationPhysical Requirements:Ability to exert up to 10 pounds of force occasionallyAbility to perform repetitive hand, finger, and arm movements for typing and documentationAbility to sit for extended periods with occasional walking or standingAbility to meet the physical demands of a sedentary work environmentPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happinessBrightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Places for People is a Smoke and Tobacco Free Workplace.