General Manager

Job Description

Job Description

About A Place At Home – Little Rock

A Place At Home – Little Rock is dedicated to helping individuals live safely, comfortably, and with dignity in their preferred environment. Our team provides personalized, compassionate support that respects each client’s unique needs, preferences, and routines. We seek team members who are committed to improving quality of life for seniors and their families.

About the Role

This is a full-time, on-site position in Little Rock, Arkansas

The General Manager is responsible for leading one or more corporate locations within an assigned region, with full accountability for business performance, including revenue growth, profitability, and operational execution.

This role is responsible for driving results through a combination of sales leadership, operational excellence, and team performance. The General Manager will lead the execution of the Sales Agent Model, ensure alignment between growth and staffing capacity, and maintain high standards of care delivery and client satisfaction.

This role requires balancing a person-centered approach to care with disciplined business execution, ensuring sustainable growth and scalability of the organization.

What You'll Do

• Own the overall performance of assigned corporate locations, including revenue growth, profitability, and operational execution.

• Establish clear business goals and performance targets for each location and ensure consistent execution against those targets.

• Lead and drive the execution of the Sales Agent Model, ensuring consistent pipeline generation, conversion, and revenue growth.

• Ensure alignment between sales activity and operational capacity, proactively managing caregiver supply, scheduling, and service delivery to support growth.

• Develop and execute operational plans that support both short-term performance and long-term scalability.

• Analyze key business drivers, including market penetration, revenue mix, and client trends, to identify opportunities for growth and performance improvement.

• Maintain strong visibility into client satisfaction and service quality, using data and direct engagement to identify issues and drive improvements.

• Lead and manage change initiatives required to support growth, acquisitions, and operational evolution.

• Build, develop, and manage a high-performing team, including coaching, performance management, and accountability for results.

• Ensure compliance with all regulatory, legal, and company requirements at the federal, state, and local levels.

• Collaborate with Dovida North America corporate and shared services functions to implement initiatives, leverage best practices, and support overall business performance.

• Identify, evaluate, and pilot new market opportunities, partnerships, and service offerings that support business growth.

• Ensure corporate governance standards, policies, and procedures are implemented, maintained, and consistently followed.

• Support the identification, recruitment, and onboarding of Sales Agents within the local market in partnership with corporate leadership.

• Maintain ownership of local Sales Agent relationships, fostering ongoing engagement, alignment to business objectives, and accountability to agreed-upon performance expectations.

What We're Looking For

• Bachelor’s degree in business, management, healthcare, or a related field required. Experience may be substituted for education on year-for-year basis.

• 3 – 5 years of relevant experience is required.

• Experience in a senior management or business leadership role is preferred.

• Experience managing complex business operations and solving multi-dimensional problems.

• Strong leadership capability with experience building and developing high-performing teams.

• Demonstrated commercial acumen, with experience driving revenue growth and operational performance.

• Strong communication, interpersonal, and stakeholder management skills.

• Effective influencing and negotiation skills.

• Ability to quickly learn and apply company systems, processes, and operational frameworks.

• Ability to build and maintain professional relationships.

• Understanding of contracts and legal documentation relevant to operations.

• Ability to travel as required.

• Valid driver’s license and ability to meet applicable background check requirements.