General Manager

Job Description

Job Description

General Manager
Location: Craigs Cruisers - Holland, MI
Position Type: Full Time Salary

Company Overview:

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you’re service-minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

Job Summary:

Five Star Parks & Attractions creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee the local business unit's staff, budgets, and operations. General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To succeed in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while maximizing our profits.

Accountabilities:

• Safe. Clean. Fun.

• Deliver a 5-star guest experience (every guest leaves happy)

• Create a results-driven culture for all day-to-day operations

• Lead a team of 40-80+ staff to meet and exceed company standards.

• Design strategy and set goals for growth

• Oversee recruitment and training of new employees

• Prepare regular reports to corporate management (i.e. receipts, payouts, P&L, etc)

•Provide solutions to issues (e.g. sales loss, profit decline, employee conflicts, loss of business to competitors)

Principles Duties and Responsibilities:

• Oversee and engage in all day-to-day operations to meet and exceed company standards, best practices, and policies

• Manage all aspects of the financials, including sales, meeting expense budgets, labor management, and COGs

• Ensure clear communication with the team at all levels each day

• Balancing working in the business vs. on the business to produce results

• Sales & Marketing – successfully working with the team on all programs, LTOs, rollouts

• Handling all guest/ community interactions, resolving escalated issues or questions as needed

• Work with the Recruiter to maintain proper staffing levels for all positions

• Working with the company training director and location training manager to ensure training compliance

• Working with the company safety director and location safety manager to ensure safety compliance and the safety focus is the team’s top priority

• Ability to work with various business tools, games, and POS systems

• Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities

Skills/Competencies Required:

• Strong leadership skills

• Strong teamwork ethic and attitude

• Great communication skills (written, verbal, and through actions)

• Problem-solver with proven decision-making

• Passion for their work

• Time management and a sense of urgency

• Coach to the standards and ensure accountability

• Strategic thinking

• Meticulous attention to detail

Education, Qualifications, and Experience:

• Must be at least 21 years of age

• Must have a bachelor’s degree or equivalent combination of relevant education and experience

• Prior FEC experience preferred

• Must have at least five years of management or supervisory experience

• Must be able to work weekends and holidays

• Must be able to work up to 50 hours per week, availability to work every weekend

• Able to stand for long periods of time

• Able to lift 39lbs unaided

• A valid driver’s license is required

• Authorized to work in the United States

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Flexible schedule

• Health insurance

• Paid time off

• Paid training

• Vision insurance 

Experience:

• Operations management: 5 years (Required)

Weekly day range:

• Must work 50 hours every week. Five-day work week. No split shifts

• Expected to work 2 out of 3 days on Friday, Saturday, and Sunday. (At least 1 Sunday a month)

Ability to Relocate:

• Holland, MI

Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program. 

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

 

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