Dual Rate Floor Supervisor - Table Games

Job Description

Job Description

The Dual Rate Dealer/Floor Supervisor – Table Games is responsible for performing the duties of both a Table Games Dealer and an entry-level Table Games Supervisor. This position upholds the integrity of the games and ensures compliance with all gaming regulations and internal policies while promoting exceptional guest service and team member relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides exceptional guest service while dealing or supervising all table games in accordance with house rules and gaming regulations.
• Develops and maintains effective communication with team members and other departments.
• Monitors table games and ensures internal controls and procedures are followed.
• Maintains and submits logs, reports, and documentation as required.
• Ensures guest satisfaction while maintaining the security of casino assets.
• Understands and adheres to all Title 31 procedures.
• Supervises game operations, including chip fills, game integrity, and dealer performance during dual-rate shifts.
• Keeps the Shift Supervisor informed of all irregularities or concerns.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Provides floor-level leadership when acting in a supervisory capacity.
• Communicates expectations and reinforces grooming and conduct standards.
• Coaches, mentors, and provides performance feedback to team members.
• Maintains a safe, professional, and productive work environment.
• Supports training and orientation of new dealers.

QUALIFICATIONS:

• Proficient in dealing all casino table games offered, with full understanding of house rules, procedures, and Title 31 compliance.
• Knowledge of opening and closing procedures and casino operational forms.
• Familiarity with supervisory practices and team motivation strategies.
• Strong organizational, interpersonal, and communication skills.
• Ability to maintain confidentiality and professionalism.
• Competent with PC-based software applications.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Completion of a certified table games dealer training program is required.
• Additional coursework in hospitality or business is a plus.
• Minimum of 3–5 years of experience as a table games dealer, with at least 1–2 years in a dual rate or supervisory capacity.
• Proficient in dealing multiple games such as blackjack, roulette, baccarat, and specialty games in accordance with approved procedures.
• Proven ability to assume floor supervisory duties, including game protection, dispute resolution, and staff support.
• Strong understanding of gaming regulations, internal controls, and compliance standards.
• Excellent leadership, communication, and guest service skills with a focus on integrity and professionalism.
• Must be able to obtain and maintain a valid gaming license in accordance with regulatory requirements.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

• Communication Skills: Must be able to communicate clearly, confidently, and professionally with guests, dealers, supervisors, and management; responsible for providing guest service at the table and issuing direction, feedback, or corrective guidance in a supervisory capacity.
• Lifting and Carrying: Occasionally lifts and carries chip racks, cards, documentation, or table game equipment weighing up to 25 pounds.
• Manual Dexterity: Continuously uses hands and fingers to shuffle and deal cards, operate table game equipment, and complete transactions or documentation with precision and efficiency.
• Mobility: Frequently walks and stands for extended periods while managing table games or overseeing dealers; must be physically able to respond quickly to disputes or irregularities.
• Stationary Work: Remains standing in a fixed position for long durations while dealing table games; alternates with periods of walking and standing as a floor supervisor monitoring multiple games.
• Tool Operation: Regular use of cards, chips, pit communication devices, table game equipment, and computer terminals for game tracking or procedural logging.
• Visual Acuity: Requires excellent near and far vision to monitor gameplay, assess dealer and guest behavior, verify wagers, and complete logs or compliance reports accurately.
• Working Conditions: Routinely operates on the casino floor with continuous exposure to flashing lights, loud noise, guest interaction, and a smoking environment throughout the gaming area.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.