Field Service Engineer

Field Service Engineer

We are looking for a Field Service Engineer to join our team and assist with the technical support, installation and repairs / technical service of CNC Machine Tools for our customers. These machines include 2D and 3D Lasers, Press Brakes, Automatic Laser Welders, Punches, 3D Printers, Plasma Cutters, Plate Rolls, Automation/Material Handling systems and similar equipment.

After a thorough technical onboarding and training program, you will:

• Support the overall technical needs of our customers and sales team.
• Provide customers with the details on facility requirements needed to successfully install machines they purchase and assist in the preparation of the installation site.
• Be on-site for machine deliveries to ensure equipment condition and proper placement.
• Install machines and accessories at customer sites, including all necessary assembly, leveling, aligning, adjusting, calibrating, wiring, and commissioning of machines and accessories.
• Troubleshoot and repair mechanical, electrical, software and other equipment.
• Provide training to customers on functions and proper use of equipment and accessories.
• Visit existing customers to ensure they are satisfied with machine tools after installation.

Our ideal candidate:

• Has demonstrated experience in troubleshooting and repairing various systems including mechanical, hydraulic, pneumatic, electrical, controls, and network systems.
• Is proficient in reading and interpreting blueprints and electrical schematics with precision, ensuring accurate execution of machine installations and repairs.
• Has excellent communication skills enabling effective interaction with both technical and non-technical stakeholders, ensuring clear understanding of technical requirements and providing exceptional customer support.
• Is capable of working independently, taking initiative in problem-solving, and efficiently managing tasks such as machine installations, repairs, reporting and technical documentation, while maintaining high standards of quality and professionalism.
• Above all, embodies the core values of Sterling Fab Tech: integrity, innovation, and customer-centricity.

What we offer:

• Competitive salary + opportunities for overtime
• Health, Dental and Vision Insurance
• 401K
• Laptop, Software, Phone
• Car Allowance
• Company Paid Travel Expenses

Job Requirements

Job Requirements:

• You are located in East Texas. Although this is technically a remote position, you must live one of these areas as that is the primary territory you will be working in.
• You have experience in troubleshooting and repairing mechanical, hydraulic, pneumatic, electrical, controls and/or network systems.
• You are able to precisely read and follow blueprints and electrical schematics.
• You maintain a positive, professional attitude along with the ability to communicate in a professional manner with both technical and non-technical individuals. You will occasionally interface with clients at the management level, and our manufacturers are global suppliers; therefore, a high level of professionalism is expected.
• Are a highly motivated, self-starter that takes initiative and works well independently and with others.
• Up to 90% travel may be required for this position.