Benefits Administration Services Associate II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who rely on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Call Center Representative Pay: $16.00 per hour; which may be below your state's minimum wage. Please take this into consideration when applying. Work Schedule: Monday‑Friday 9am‑6:00pm EST Job Type: Onsite Full‑Time role located in Chesapeake, VA. Training Provided: 5 weeks’ paid training – Monday‑Friday 9:30am‑5:00pm EST Job Overview We are seeking dependable and customer-focused individuals to join our team as a Benefits Call Center Representative. In this role, you will handle inbound calls from new and existing employee members regarding their benefits and plans. This is a fast‑paced call center environment where strong communication skills and attention to detail are essential. Key Responsibilities Answer inbound calls in a professional and timely manner Assist members with questions related to their benefits and plans Update account information as needed Assist with changes to health plans, FSA or HSA plans for new and existing employees Navigate multiple systems while accurately documenting interactions Provide excellent customer service and resolve issues efficiently Follow company policies and procedures to ensure compliance What's In it for You! Benefits available starting Day 1 Full‑time, stable schedule No weekends required Paid training provided Career growth opportunities Requirements Must have a high school diploma/GED Must be 18 years of age Must be able to work onsite in an office position as required for this role Customer service and/or call center experience in healthcare is a plus but not required Basic computer proficiency and ability to navigate multiple systems and dual screens Ability to work in a fast‑paced, inbound call center environment Ability to work with people of diverse backgrounds Ability to solve problems through analysis and provide feedback Must be able to work an 8‑hour shift between 9am‑5:30pm EST, Monday‑Friday Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co‑workers Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For U.S. applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation by submitting a request through a downloadable form. Complete the form and then email it as an attachment to View email address on click.appcast.io. You may also access Conduent's ADAAA Accommodation Policy. #J-18808-Ljbffr Conduent