Correspondence Support Specialist

Overview Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. Job Summary Responsible for reviewing, processing, and responding to payer and patient correspondence to support timely claim resolution and account maintenance onsite in our FT Worth, Texas office. Essential Functions and Tasks Review incoming correspondence from payers and patients and take appropriate action. Update billing systems with correspondence findings and resolutions. Coordinate with AR and denial teams to address claim rework requirements. Ensure timely documentation of follow-ups and escalation of unresolved items. Assist in maintaining correspondence tracking logs and compliance records. Identify repetitive payer issues and share insights with leadership. Education and Experience Requirements High School Diploma or GED. At least two to four (2-4) years of medical billing and claims resolution experience preferred AAHAM and/or HFMA certification preferred Experience with offshore engagement and collaboration desired Knowledge, Skills, and Abilities Understanding of correspondence processing and AR workflows. Strong written communication and documentation skills. Ability to manage multiple priorities in a fast-paced environment. Become proficient in the use of billing software within 4 weeks and maintain proficiency. Ability to read, understand and apply state/federal laws, regulations, and policies. Ability to communicate with diverse personalities in a tactful, mature, and professional manner. Ability to remain flexible and work within a collaborative and fast-paced environment. Basic use of a computer, telephone, internet, copier, fax, and scanner. Basic touch 10 key skills. Basic Math skills. Understand and comply with company policies and procedures. Strong oral, written, and interpersonal communication skills. Strong time management and organizational skills. Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills. Compensation Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies. Ventra Health Equal Employment Opportunity (Applicable only in the US) Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Statement of Accessibility Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at #J-18808-Ljbffr