Billing Collections Supervisor

Job Title

Collections Supervisor

Job Description

Supervise the quality, accuracy, and timeliness of collections activity Manage a portfolio of accounts and reduce aged debt Build strong relationships with internal stakeholders and clients Resolve escalated collection issues and payment disputes Monitor receivables and collection performance metrics Coach, mentor, and develop team members Manage workloads and resource allocation Drive process improvements and automation initiatives Support operational projects and organizational transformation effort

The Successful Applicant

Current or former Collections Supervisor, Collections Manager, or Team Lead with direct people leadership experience, strong collections expertise, and a track record of partnering effectively with stakeholders in a global business environment Strong leadership and coaching capabilities Excellent communication and stakeholder management skills Proven ability to drive accountability and performance Strong operational collections expertise Experience working within complex or matrixed organizations preferred Continuous improvement mindset with interest in technology and automation

What's on Offer

Lead an established, high-performing collections team High-visibility leadership role within a global organization Exposure to international stakeholders and senior leadership Opportunity to influence process improvements and transformation initiatives Primarily remote working environment with flexibility