Program Manager

Anchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to delivering best-in-class services and experiences to individuals with intellectual and developmental disabilities. Anchor Home prides itself on providing exceptional person-centered services designed around the people we serve. Our programs include Residential Services, Community Development Services, and Personal Support.

At Anchor Home, we champion diversity and innovation. We are professionals from various backgrounds, experiences, cultures, and walks of life, coming together to make a difference in the lives of the people we serve.

Overview

The Program Manager is responsible for ensuring the effective daily operations, quality, and compliance of Anchor Home's residential, day, and personal supports programs. This leader oversees multiple program sites and provides direct supervision to House Managers, supervisors, and program staff, ensuring high standards of care, safety, and accountability.

Reporting to the Program Director, the Program Manager plays a key role in strengthening program consistency, improving operational efficiency, and supporting the overall success of Anchor Home's mission to deliver person-centered services.

The Program Manager plays a key role in staff supervision, program coordination, and ensuring individuals receive top-tier support to thrive in their daily lives and community

Key Responsibilities

Program Operations & Quality

• Oversee daily operations across all the programs, ensuring compliance with licensing, health, and safety standards.
• Manage staffing levels, schedules, and attendance to ensure sufficient coverage and adherence to PCP requirements.
• Conduct regular scheduled and unscheduled site visits to assess program quality, documentation, and environmental conditions.
• Partner with the Program Director to address deficiencies and maintain audit readiness.
• Identify operational gaps and implement process improvements to enhance service delivery and efficiency.
• 24/7 on-call coverage for assigned homes.

Leadership, Training & Staff Development

• Provide training on essential daily living tasks, including cleaning, cooking from established meal plans, feeding, administering medications, and maintaining personal hygiene.
• Supervise and coach House Managers to ensure effective leadership, communication, and team performance.
• Lead regular program meetings to align staff on goals, updates, and expectations.
• Promote a culture of accountability, respect, and collaboration throughout all program teams.
• Manage team performance through communication, coaching, mentoring, performance evaluations, staff meetings, and employee recognition.

Client Care & Support

• Ensure services are person-centered, goal-oriented, and aligned with individual support plans.
• Monitor the health and medical needs of individuals, promptly reporting any concerns, and ensure the timely completion of all medical appointments and necessary documentation.
• Work collaboratively with nursing and external case management teams to ensure holistic, coordinated care.
• Monitor and assist with the finances of individuals, ensuring purchases are pre-approved, documented, and accounted for.
• Maintain open communication and manage relationships with families, guardians, and external stakeholders to ensure satisfaction and continuity of services.
• Develop and implement activity programs, including the Meaningful Day curriculum

Administrative & Compliance Oversight

• Review and approve program documentation, incident reports, and attendance records.
• Ensure compliance with regulations and all internal policies and procedures.
• Ensure accurate and timely completion of all documentation, including billable records
• Participate in inspections, audits, and investigations, ensuring timely resolution of any findings.
• Assist in managing budgets related to staffing, supplies, and maintenance needs.

Qualifications

• Bachelor's degree in Human Services, Business Administration, or related field (Preferred).
• Minimum of 5 years of experience in residential or human services program management.
• Strong understanding of DDA and COMAR regulations and compliance requirements.
• Demonstrated success managing multiple program locations and staff teams.
• Excellent leadership, communication, and problem-solving skills.
• Valid driver's license, reliable transportation, and ability to travel between program sites as needed.