Lead Ice Attendant - SC/ KROC Center San Diego-13-004

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary To provide quality customer service and assistance to members and guests within the Ice Arena venue. Essential Functions Provide initial customer service contact for members and guests entering the venue, give directions, answer questions, and ensure prompt and courteous service. Assist and direct members and guests through the facility to avoid crowds and maximize service efficiency. Verify membership status through the point‑of‑sale (POS) system. Handle cash, make change, and operate the POS computer software system; wait on members and guests according to established procedures. Monitor all recreational activity in the assigned venue. Maintain the orderliness and cleanliness of all work areas, keeping the sales area clean and neatly arranged. Answer all incoming calls quickly and politely; provide accurate information about facility‑wide events and programs. Work professionally with volunteers, co‑workers, members, and guests; interface with peers, supervisors, and people of various socio‑economic backgrounds. Adhere to RJKCCC operations and all policy procedures adopted by Administration. Observe all safety rules and regulations; report any harmful problems with the facility to the proper supervisor. Assist in emergency or accident situations as needed. Attend assigned staff meetings. Assist in venue‑specific program preparations and clean‑up. Report any suspicion of child abuse to the appropriate supervisor. Generate legible and accurate accident and incident reports and forward them to supervisors within established time frames. Assist in organizing, planning, and implementing activities for leagues and other venue‑specific programs. Help monitor mean and rest breaks for attendant staff. Produce schedules and other departmental reports as directed. Coordinate and place departmental supply orders as directed. Perform venue opening and closing duties as directed. Assist in supervising venue attendant staff during shift. Oversee facility activities as required during shift. Manage and ensure resolution of all member and guest complaints; route guest inquiries to appropriate personnel. Minimum Qualifications Must be at least 21 years of age. Must be able to lift and carry at least 40 pounds. Must be able to follow written and verbal directions in English. Previous cashier and/or customer service work experience required. Previous work experience supervising staff preferred. One (1) year previous customer service, recreation center, ice arena, or related experience required. Must possess a high school diploma or equivalent. Must have or obtain within 30 days of employment a valid California Driver's License and insured transportation. Bilingual English/Spanish preferred. Skills, Knowledge & Abilities Ability to work independently with minimal supervision. Ability to function in a fast‑paced, frequently changing environment. Ability to function in an often loud and cold environment. Good communication skills. Computer software application experience required. Prior work experience working with children. Ability to ice skate required. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr The Salvation Army USA Western Territory