Hotel Front Desk Agent

Job Description

Job Description

Join our family at Hampton Inn & Suites! We’re on the lookout for a part-time to full-time front desk agent who thrives on providing excellent customer service and has a keen eye for financial details. If you love interacting with people and are committed to ensuring guest satisfaction, this role could be your perfect fit. We offer a fun, supportive work environment where you can grow your skills, with medical benefits, bonuses, and a 401(k) with a 5% match to sweeten the deal.

Working with us means being part of a team that values innovation and employee growth. You’ll not only gain valuable experience in the hospitality industry but also have the opportunity to advance your career. Our company has over 25 hotels that we operate, so moving and growing with our company is definitely an option for the right fit. Previous front desk/hotel experience is preferred but not required. A background in guest service would be beneficial. Let’s build your career together in a place where your talents are recognized and appreciated. Ready to embark on this exciting journey with us? Apply now, and let’s make each day extraordinary!

$18 - $19 hourly

• Guest Check-In & Check-Out: Greet arriving guests warmly, verify identification and payment methods, issue room keys, and process departures and billing.

• Reservations & Inquiries: Take and modify room bookings via phone, email, or online systems, and answer questions about hotel policies, rates, and amenities.

• Financial & Administrative Tasks: Process cash, credit card, and debit transactions, balance shift cash drawers, answer switchboard calls, and maintain accurate logs and reports.

• Customer Service & Problem Solving: Listen to guest complaints or special requests, troubleshoot issues calmly and professionally, and keep great communication between the front desk and all other departments.

• Local Guidance & Hospitality: Provide directions and recommendations for local dining, attractions, and transportation.

• Displays impeccable interpersonal, time management, organizational, communication, and customer service skills.

• High school diploma, GED, or equivalent.

• Well-versed in taking telephone calls and handling stressful situations.

• Must be able to get a WA State food handler license & MAST alcohol permit.

We are truly a family here! We care about each other as well as our guests, and we have fun while we work! We have wonderful benefits, bonus programs, and an absolutely beautiful hotel to spend your working hours in. Medical benefits with buy-up options, and 401(k) with up to a 5% match. All employees earn paid vacation time and get to join a fun work environment with the possibility to grow!

Come join our family and see how working with the right people, in the right place, can make any day a great day!

Benefits

• Medical, Dental, and Vision available depending on hours worked
• Paid Time Off based on length of service and average hours worked
• 7 Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day (All Team Members are eligible for holiday benefits)
• 401(k) program available after 1 year of employment with 5% match.
• Go Hilton (Team Member Travel Discount)