CMDB Functional Consultant
Inherent Technologies
Position: CMDB Functional Consultant
Location: Austin, Texas / San Jose, California***Hybrid***
Duration: 1 Years
Job Title: CMDB, Discovery, Service Mapping Functional consultant
SACM FC JD
- Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience
- Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment
- Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools
- Minimum of 5 years of relevant recent experience in ITOM functional consultancy
- Design common service data model (CSDM) concepts to maintain the data integrity between CMDB and AMDB as required.
- Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources
- Can accurately define a client issue and can interpret and document a resolution based on deep product knowledge shared by technical architect.
- Work with technical architect to understand the related technical requirements and capture configuration data and document functional specifications, test cases and solutions.
- Service Now ITOM Solution, design and process experience required.
- Participate in Configuration Management meetings and Story Time where appropriate
- Minimum of 10+ years of experience with CMDB/Discovery/Service Mapping/ITOM solutioning/CMDB Health Dashboards.
- Minimum of 5+year experience with ServiceNow Discovery
- Have strong ITOM functional knowledge.
- Experience in IT Asset Management Lifecycle processes (including hardware and software)
- Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
- Candidates with discovery and other ITOM certification will be preferred.
Preferred Requirements
- ITIL v3 Foundation certification
- ITIL Intermediate
- Asset CMDB Architecture solution experience
- ServiceNow administration experience
Keywords Service Now CMDB/Discovery, Integration, Service Mapping,CSDM,CMDB Health Dashboard, IRE(Identification & Reconciliation Engine)
Vacancy posted 3 days ago
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