General Manager

Chick-fil-A Restaurant General Manager

At Chick-fil-A, the Restaurant General Manager role is more than just a job at a Fast Food joint, it's an opportunity. In addition to working directly for an Independent Operator, Leaders gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.

We are seeking a Restaurant General Manager to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick-thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.

Responsibilities:

• Responsible for the operations of the restaurant
• Ensuring manager's complete the repair/maintenance, cleanliness, presentation and insurance/liability claims of all "Customer Areas"—Parking Lot, Dining Room, Drive-Thru, Kitchen and Bathrooms.
• Regularly ensure team members are sweeping the parking lot and all areas
• Swiftly cleaning anything in need appropriately
• Ensuring all items in restrooms are fully functional and clean
• Ensuring all dining room items (tables, chairs, condiment counter, trash bins) are fully functional and clean
• Ensuring all foyers are clean and fully-functional
• Ensuring Drive Thru Manager coaches the behaviors (attentiveness, courtesy, speed and accuracy) of all team members hosting or on register. Those behaviors include:
• Hustle that creates a surprisingly fast speed of service (Be Quick; Don't hurry) encourages team to push speed and accuracy simultaneously
• Execution of systems that ensure a refreshingly clean environment
• Delivering Chick-fil-A's Recipe for Service
• Coach team members in the CORE 4 and how to prioritize the different tasks required of them Cash management best practices
• Ensuring all FOH Manager's are coaching the behaviors of all Trainers and Team Members who work the Dining Room.
• Ensuring second mile service behaviors are being executed
• Table touch ins (refreshing beverages and clearing trays)
• Responsible for Kitchen manager is following Chick-fil-A procedures, food safety is top of mind, and speed of service is below 3:00.
• Handling customer questions/comments: being able to listen to customer comments, apologize and ask the appropriate follow up questions, solve the customer's problems, and thank the customer for the contact—with a genuine, gracious manner.
• Ensure Hospitality manager and Kitchen manager daily assign the hospitality and kitchen crew to positions, weekly schedule the best hospitality team members to available hours, and monthly either plan a team-building activity or present the hospitality team members with a token of thanks for work well done.
• Responsible for working with the Training Director to ensure eRQA's and Safe Daily Critical's are done daily

Requirements:

• Must have open availability
• Must have 5+ years of recent General Manager restaurant experience
• Able to analyze the factors which drive a profit and loss statement
• Ability to lift up to 50lbs and stand for up to 10 hours at a time
• Must have a Valid driver's license and reliable transportation
• Serv Safe Certified (Preferred)
• Must be 18 years or older
• Ability to work in a fast-paced environment
• Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for up to 10 hours and lifting up to 40 lbs

Benefits:

• Sunday's off!
• Paid Vacation
• Health Insurance
• Gym Membership
• Bonuses
• Free Food
• Access to a large variety of discounts through Chick-fil-A partnerships
• College tuition discounts and scholarship opportunities

Work Schedule:

• Day shift
• Night shift

Supplemental Pay:

• Bonus pay

Additional Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Paid training
• Employee discount
• Referral program