Valet Shift Lead

Hospitality Valet Shift Lead
LAZ Parking | Hospitality Services | Full-Time/Part-Time | Non-Exempt
Lead the Team. Elevate the Guest Experience. Drive Operational Excellence.

At LAZ Parking, our people are the foundation of our success. As a Hospitality Valet Shift Lead , you serve as the operational leader on duty, helping deliver exceptional guest service while supporting, coaching, and directing valet attendants during each shift.

This position plays a critical role in ensuring smooth valet operations, maintaining service standards, promoting safety, and creating memorable first and last impressions for every guest. The Valet Shift Lead serves as a working leader, balancing hands-on valet responsibilities with leadership duties to support team performance and operational success.

Whether welcoming guests to luxury hotels, restaurants, residential properties, healthcare facilities, entertainment venues, or mixed-use developments, the Hospitality Valet Shift Lead helps create experiences that reflect the highest standards of professionalism, hospitality, and service.

Why Join LAZ Parking?

• Career growth and advancement opportunities
• Leadership development and training programs
• Dynamic hospitality and guest service environment
• Employee recognition programs
• Supportive team culture and collaborative leadership
• Opportunities to build supervisory and operational experience
• PayActiv, access earned wages before payday
• Free company uniforms
• Employee Assistance Program (EAP)
• Health coaching and wellness resources

Benefits for Eligible Team Members

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage

Eligibility is determined by plan requirements and hours worked.

About LAZ Parking

LAZ Parking is one of the largest and fastest-growing parking and transportation companies in North America. We combine operational excellence, exceptional customer service, and innovative technology to deliver industry-leading parking, transportation, and hospitality solutions.

Our success is driven by our people. We believe every guest interaction matters, and we are committed to creating opportunities for employees to grow while delivering outstanding service to our clients and guests.

Schedule & Work Environment

Hospitality Valet Shift Leads support operations across hotels, restaurants, residential communities, healthcare facilities, entertainment venues, and other hospitality environments.

Schedules may include days, evenings, weekends, holidays, special events, and peak business periods.

Team members regularly work outdoors and should be comfortable assisting guests and managing traffic flow in varying weather and environmental conditions.

The Spirit of the Position

As a Hospitality Valet Shift Lead, you are responsible for ensuring both operational excellence and exceptional guest experiences during your assigned shift.

You lead by example, setting the standard for professionalism, safety, teamwork, and guest service. You assist with staffing coordination, vehicle management, operational oversight, and employee support while maintaining an active presence in daily valet operations.

Through effective leadership, strong communication, and a guest-first mindset, you help create a positive work environment while delivering memorable experiences for every guest.

What You'll Do
Leadership & Team Support

• Lead and direct valet attendants during assigned shifts.
• Serve as the primary operational resource for frontline team members.
• Provide coaching, guidance, and support to employees throughout the shift.
• Assist with shift assignments, break management, and workload distribution.
• Monitor employee performance and adherence to service standards.
• Support onboarding and training of new team members.
• Communicate operational updates, client expectations, and company initiatives.
• Promote teamwork, accountability, and a positive work environment.

Guest Services & Hospitality

• Welcome guests with professionalism, enthusiasm, and genuine hospitality.
• Create a positive first and last impression for every guest interaction.
• Assist guests with directions, local recommendations, and property information.
• Resolve guest concerns using sound judgment and service recovery techniques.
• Ensure guests receive prompt, courteous, and efficient service.
• Handle VIP arrivals and special guest requests.
• Maintain service standards that exceed guest expectations.

Valet Operations

• Safely receive, park, retrieve, and return guest vehicles.
• Coordinate vehicle staging and retrieval operations.
• Monitor vehicle flow and parking inventory throughout the shift.
• Ensure accurate handling of valet tickets, claim checks, and mobile transactions.
• Assist with traffic flow and congestion management.
• Maintain organized vehicle storage areas.
• Ensure vehicles are parked according to company and property standards.
• Support operational efficiency during peak arrival and departure periods.

Safety & Risk Management

• Promote and enforce all company safety policies and procedures.
• Conduct routine area inspections to identify operational or safety concerns.
• Verify team compliance with vehicle handling standards.
• Report accidents, incidents, property damage, and safety hazards promptly.
• Assist with emergency response procedures when necessary.
• Maintain awareness of site-specific safety requirements and protocols.
• Ensure proper use of equipment and company-issued resources.

Client & Operational Support

• Build and maintain positive working relationships with property management and client representatives.
• Assist management with daily operational reporting and documentation.
• Monitor occupancy, vehicle counts, and operational metrics.
• Support staffing coverage and operational continuity.
• Communicate service concerns, guest feedback, and operational opportunities to management.
• Assist with audits, lot checks, vehicle inventory verification, and operational inspections.
• Perform additional duties as assigned.

Who You Are
Guest-Focused

You are passionate about creating exceptional guest experiences and building lasting impressions.

Leader

You motivate others through positive influence, accountability, and leading by example.

Professional

You represent the organization with confidence, integrity, and excellent communication skills.

Reliable

You demonstrate ownership, dependability, and strong attendance.

Organized

You effectively prioritize responsibilities and manage multiple operational demands.

Problem Solver

You remain calm under pressure and proactively address challenges.

Team-Oriented

You believe success comes from supporting others and working collaboratively.

Qualifications
Required

• Must be at least 18 years old.
• Valid driver's license with an acceptable driving record.
• Ability to drive both automatic and manual transmission vehicles preferred.
• Previous customer service, hospitality, valet, transportation, or guest service experience.
• Strong communication and interpersonal skills.
• Ability to lead by example and promote positive team culture.
• Ability to safely operate a variety of vehicle types.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Ability to stand and walk for extended periods.

Preferred

• High school diploma or GED.
• Previous valet leadership, shift lead, supervisor, or hospitality leadership experience.
• Experience working in hotels, resorts, luxury residential properties, restaurants, healthcare facilities, or hospitality environments.
• Experience handling high-volume guest traffic and peak service periods.
• Familiarity with valet technology, ticketing systems, and mobile payment platforms.
• Prior experience training or coaching employees.
• Bilingual communication skills.

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods.
• Drive and maneuver vehicles safely in confined areas.
• Run short distances as operational demands require.
• Work indoors and outdoors in varying weather conditions.
• Lift, push, and pull up to 25 pounds.
• Bend, stoop, squat, reach, and move throughout a shift.
• Communicate effectively with guests, team members, and management.
• Operate handheld devices, radios, tablets, and mobile technology.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Lead with Service. Inspire Your Team. Deliver Exceptional Experiences.

If you're passionate about hospitality, guest service, operational excellence, and helping teams succeed, we'd love to hear from you.

Join LAZ Parking and help create memorable experiences while leading high-performing valet teams and delivering hospitality at its finest.

FLSA Status: Non-Exempt

LAZ Parking is an Equal Opportunity Employer and participates in E-Verify. Equal employment opportunities are provided to all employees and applicants without regard to any characteristic protected by federal, state, or local law.