Senior Microsoft Dynamics 365 Software Engineer

C.H. Robinson is seeking a Senior Software Engineer - Microsoft Dynamics 365. You will design solutions and be hands‑on in implementing them, bridging the gap between business needs and technical excellence. Responsibilities Design and develop new cloud‑oriented solutions on Microsoft Dynamics 365 Customer Engagement (CRM) Module. Perform feasibility assessments, planning, testing, and technical documentation for our implementation teams on the Microsoft Dynamics 365 CRM platform. Review business, functional, and technical requirements, and translate them into technical solutions. Lead the technical delivery of Dynamics 365 CE implementations, including security, integration, data migration, and other solution components, ensuring best‑practice application and solution design. Document, maintain, and update architectural, governance documentation, and best practices. Define interfaces and develop code for modules across products or services, and influence or drive architectural changes. Ensure consistent, usable, forward‑looking, maintainable test infrastructure; draw from a large base of design patterns, expert in available technologies, and adept at identifying practices that work well. Identify code across multiple code bases to optimize, refactor, and reuse code to improve performance and maintainability while ensuring maximum efficiency. Lead code reviews across the product or service, understand root causes, and find ways to resolve issues. Proactively identify performance and availability issues, troubleshoot, provide effective options, and resolve issues in production that could span multiple product areas. Design products or services using secure programming patterns, find, fix, and enhance security in existing applications, and ensure secure best practices are part of design and implementation of new features and applications. Construct and deliver proposed solution strategies for potential new technologies, and work with architecture to review and approve proposals. Mentor and coach other software engineers, and proactively seek mentorship from others. Lead the effort in defining the engineering lifecycle and practices for the team and associated teams in partnership with the principal software engineer. Drive collaboration across multiple teams; find ways to accomplish more by enabling others. Anticipate business needs and present options to leadership and business stakeholders with product managers. Required Qualifications 10+ years of experience designing and driving the implementation of large‑scale software products or services that span multiple systems. 8+ years of experience with Dynamics 365 CRM modules and functionality (Sales, Customer Service, Marketing/Customer Insights is a plus). 5+ years of experience with Microsoft Dynamics 365 CRM and Power Platform tools (Power Apps, Power Automate, Power BI). Experience in CIJ with unified and traditional routing. Experience with data modeling, integration, and reporting using Dynamics 365 and Power Platform. 5+ years of experience in administering Microsoft Dynamics 365 and Power Platform (Power Apps, Power Automate, Power BI). Expert knowledge of Microsoft Dataverse and its implementation. Experience with modern development languages (e.g., .NET Core, C#, JavaScript, TypeScript, React, Python). Experience working on architectural design and analyzing the impact on cost, performance, reliability, and other KPIs. Experience in creating Plugins, Workflows, and Custom API; Azure functions, SSIS packages, PCF controls. Experience with AI hub, copilot studio, building AI prompts to be used in Power Automate flows in Dynamics 365. Experience with data streaming architecture and frameworks (e.g., Kafka, ESB). Experience providing technical architecture direction and leadership to engineering teams. Bachelor’s degree from an accredited college or university in Computer Science, Software Engineering, IS, MIS, or other technology degree, or minimum 4 years of equivalent work experience and a high school diploma/GED. Preferred Qualifications Master’s degree from an accredited college or university in Computer Science, Software Engineering, or related technical field. Snowflake experience. Agentic AI, MCP servers, Microsoft certifications. Proven record of strong decision‑making, conflict resolution, follow‑through and building technical relationships with senior executives. Possess solid communication skills and strong customer focus. Effective collaborator, experienced in creating technical partnerships across teams. Ability to solve complex problems with a thorough design and collaborate with multiple partners on common goals. Proven track record of effectively delivering results in a fast‑paced environment while managing multiple priorities. Values a diverse and inclusive work environment. Equal Opportunity: C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected. #J-18808-Ljbffr