Usher

Customer Service Assistant

Position is required to assist patrons with their customer service needs while attending a public or private event. Essential duties and responsibilities include:

• Assisting patrons with seating or other information as needed
• Maintaining position on post, viewing area of responsibility
• Overseeing assigned area for spills or situations requiring staff attention
• Operating handicap lift with wheelchair containing patron (if applicable)
• Receiving and acting on complaints from patrons according to established policies and procedures
• All other duties as assigned

Performs other related duties as assigned by Manager/Supervisor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED preferred
• One-year prior experience in a customer service position preferred

Skills and abilities:

Must be able to communicate clearly, have a friendly disposition, and a smile! Candidates must be able to stay calm in the stressful and fast-paced environment of an arena. Experience in handling conflict in a friendly and effective manner is preferred.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs
• Ability to verbally communicate in a clear manner with guests, teammates, and building staff
• Ability to work in a variety of environments, including but not limited to heights, elevators, darkened arena, around crowds, loud noise, and flashing lights
• Continuous standing and walking, including up and down stairs

Hours of work and travel requirements vary by show to include days, nights, weekdays, and weekends.