Community Outreach Specialist

ACX Community Operations Specialist (TEMP)Location: Newark, NJOnsite Flexibility: OnsiteContract DetailsPosition Type: ContractContract Duration: 7 monthsPay Rate: $29.42–$51.49 / Hour (USD)Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Job SummaryGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind — because the same people who design, develop, and deploy our products also happen to use them. The Audiobook Creation Exchange (ACX) Community Operations Specialist will conduct work that enhances the global presence of ACX, our creator marketplace that connects rightsholders with performers and producers to create their audiobooks. The ACX Community Relations team works with internal stakeholders as well as the indie creator community to enhance existing and create new policies and programs that serve the ACX community. You are a fast learner who will master the intricacies of ACX's operations while simultaneously serving as a business partner to members of the creative community. You are passionate about working with creators and have a solid understanding of their needs. You thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, and not afraid to take risks.Key ResponsibilitiesCoordinate and provide support for tasks, projects, and meetings for the ACX Creator & Community Relations team, particularly related to Fraud prevention, Royalties questions, and other escalationsMaintain policy documentation and support various programs that support the ACX communityLearn and leverage new tools — including AI-powered platforms — to manage data and list creation for email campaigns sent to our ACX communityAnalyze and leverage data — including royalty statements and emerging compensation models — to drive and inform critical business decisionsAct as a trusted voice of the ACX community to our leaders in Product, Risk Management, Legal, Marketing, Operations, Customer Care, and other internal Audible teamsApply strategic thinking to navigate complex fraud scenarios, collaborating with Risk Management and Legal teams to protect the ACX ecosystemDraft policy language, communications, and program verbiage with sensitivity to legal nuance and brand voiceRequired SkillsHigh attention to detail and proven ability to manage projects and competing prioritiesTeam player with the ability to work effectively in a high-energy, rapidly evolving organizationUp to date with emerging trends on social; passionate about building online communitiesStrong organizational, interpersonal, and communications skillsExpert-level proficiency in Excel (advanced formulas, pivot tables, data modeling) and strong skills in PowerPointComfort with AI-powered tools and a willingness to adopt emerging technologiesAbility to think strategically and synthesize complex information across legal, financial, and operational domainsBroad awareness of popular culture across media typesA positive attitude and sense of empathyPreferred SkillsPassionate about books, audiobooks, and indie publishingStrong familiarity with ACX, our creators, and our communityBilingual is a plusEducation RequirementsCollege degree in Business, Data Analytics, Economics, Statistics, Mathematics, or similar field requiredRequired Experience1 years of experience in working with data, analytics, and AI systems/tools, preferably within audio, television, film, music, or other comparable areaBenefitsMedical, Vision, and Dental Insurance Plans401k Retirement FundAbout the ClientThis client is a global leader in the spoken-word entertainment and audiobooks industry, serving members across 180 countries with content in 50 languages. Operating as an independent subsidiary within a major technology conglomerate, the organization has built a platform that has fundamentally changed how people engage with books, storytelling, and ideas — with a catalog spanning every genre, from bestselling fiction and nonfiction to original productions and immersive audio experiences. Headquartered in Newark, New Jersey, the company employs software engineers, content producers, data scientists, and editorial and publishing professionals who work at the intersection of publishing, entertainment technology, and digital media, producing uniquely complex and engaging challenges at scale.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.Job Number: 26-10635 Industry: Operations & Management