Customer Service Associate- DME

Job Description

Job Description

Description:

The Durable Medical Equipment (DME) Customer Service Associate must be eager-to-learn and possess a diligent work ethic. Also, the candidate must bring a compassionate and can-do mentality to the job. DME/HME industry experience is preferred but not required. This position is in the office Monday-Friday and every other Saturday.

The DME Customer Service Associate's primary role is to ensure that new and current client relationships are nurtured while effectively, accurately, and efficiently receiving and processing incoming orders. Duties include, but are not limited to, the following:

• Greet walk-in clients, answer phone, and monitor inbound fax queue to receive incoming orders from clients and referral sources in a timely and courteous manner
• Enter New Clients into company computer database for assigned product groups
• Call New Clients to Take Orders and verify information for assigned product groups
• Enter, Print, Fax, & Confirm CMNs in company computer database for assigned product groups
• Procure all documentation as it pertains to the clients' insurance requirements
• Process orders as received for assigned area and Set Up Auto Schedules as applicable
• Verify insurance for clients as applicable
• Document in the appropriate section of the patient notes in the company computer database all communicative work performed on behalf of our clients
• Address clients’ and referral sources’ complaints, concerns, problems, and requests
• Follow-up on the procuring of required patient file documentation (“follow ups”) in a timely manner
• Log all client complaints in the Complaint section of the patient notes in the company computer database
• Other duties as assigned

Requirements:

• High school graduate or equivalent
• Professional, positive demeanor with excellent customer service skills a must
• Willingness to learn a new skill set
• Strong attention to detail and ability to follow up
• Must be able to demonstrate a basic computer skills
• Must be able to work alternating Saturdays

Doubek Medical Supply (DMS) is a durable medical equipment supplier specializing in the delivery of medical supplies and equipment to patients' homes. Located in the southwest suburb of Alsip, IL, roughly 20 miles (40 minutes) from downtown Chicago, we are a 3rd generation, family-owned company that has been serving the medical needs of the greater Chicagoland area for over half a century. At Doubek Medical Supply, we pride ourselves on our reputation for providing exceptional service and patient care. Our fun and friendly work environment, along with our highly experienced staff, are key components to delivering great service to our clients and referrals.

In addition to competitive wages, DMS offers a wide array of benefits, including health insurance, 401(k) Profit Sharing Plan, Group Term Life Insurance, Paid Time Off, and Paid Holidays to name a few. Doubek Medical Supply is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.