Assistant Branch Manager II (City Center)

Assistant Branch Manager

The objective of this role is to partner with the Branch Manager to manage and lead a C&F retail branch office and its teammates to meet and exceed all operational, service, and revenue objectives. The Assistant Manager is responsible for the execution of the C&F Focused on You brand to benefit customers, shareholders, C&F teammates, and the community. Assistant Managers have accountability for acquiring new customer relationships, primarily by referrals from customers, prospecting, and lead sources. This position is also expected to attend occasional networking events and business development activities. The Assistant Branch Manager (ABM) will support team sales goals with consumer and business lending. Assistant Branch Managers have accountability for account, loan, and deposit growth primarily driven by acquiring new customer relationships, referrals from customers, prospecting, and lead sources.

Responsibilities

Manages Risk (30%):

• Ensures individual and team knowledge/execution of all operational policies and procedures.
• Manages non-credit losses, including teller differences, and out of balance situations.
• Achieve minimum satisfactory audit rating on Pre-Audit Review and formal internal audit.
• Owns monthly operational activity processes (BICR).
• Manages past due loans and customer overdrafts to minimize loss exposure.
• Adheres to the Bank's information security policies and manages customer and Bank information appropriately.

Manages the Brand (30%):

• Role models all elements of the C&F Customer Experience; uses C&F Customer Experience strategies to retain and deepen current customer relationships.
• Teaches, coaches, and holds direct reports accountable for performance of brand strategies: C&F Service Experience, C&F Service Recovery, C&F Relationship Review (consumer and business), C&F Active Site Leadership, and C&F Risk Management.
• Ensures full knowledge of all digital banking services through personal utilization of these services in order to effectively communicate all features and benefits to both customers and prospects while also maintaining the ability answer questions regarding functionality.
• Educates customers and prospects on digital banking services options and enrolls as appropriate; role models same behaviors for direct reports.
• Serves as a leader in the business community by taking an active role in civic organizations, networking groups, and volunteerism.
• Sponsors and leads promotional strategies and activities to achieve set goals for deposit, earning assets, fee income growth.
• Acquires new customer relationships via referrals, proactive small business prospecting, business community networking, and Bank-sponsored events.

Recruit, Develop, and Retain Talent (25%):

• Partners with Recruiting team to identify, acquire, grow, and retain top talent.
• Minimizes turnover of high performing talent.
• Conducts weekly coaching and feedback to direct reports to assess performance strengths and opportunities, identify root causes, and generate subsequent action plans to ensure accountability and skill development.
• Provides informal/on-the-spot coaching to recognize skilled behaviors and improvements as needed.
• Manages and oversees the rotation of branch staff to ensure that all team members retain a high standard of job knowledge, and participate in all branch activities, including transactions, sales, advising customers and marketing programs/events.
• Monitor and track daily behaviors and progress toward sales goals and branch metrics.
• Fosters a team problem solving/collaboration environment.
• Conducts annual performance assessments with each direct report in a timely manner.
• Develops actionable Personal Goal Plans (PGP) for each direct report.
• Actively maintain talent management/succession plan; proactively identify candidates as business need dictates and collaborate with Human Resources to develop.
• Recognizes/rewards top performers based on performance and demonstrated behaviors.

Teamwork and Influence (15%):

• Builds collaborative, results-oriented relationships with prioritized key internal partners: market branch manager peers, Customer Service and other Operations staff, Loan Operations staff, Retail Administration team, Human Resources, market Commercial team, C&F Mortgage and C&F Wealth Management representatives, and Treasury Solutions.
• Builds relationships with key centers of influence in the community, such as small business owners, real estate agents, charity organization leaders, and builders as well as independent practices of attorneys, physicians, and dentists.
• Coordinates team schedule as designated by manager.

Qualifications

Education and Experience: HS diploma or GED is required; Bachelor's degree is preferred, preferably in finance, banking, or a related field; a combination of experience and education will be considered. 2-3 years banking experience required. 1-2 years of retail management experience preferred; a combination of banking experience and completion of the Retail Management Program will be considered.

Knowledge, Skills, and Abilities: Demonstrated knowledge of basic finance, operations, and relationship-driven business development are strongly preferred. Some experience with consumer credit in some capacity is preferred. Strong interpersonal, organizational, time management, and communication skills, including business writing, are required. Small business and/or consumer credit skills, including balance sheet/financial statement analysis, is desired. Results-orientation and detail-orientation are a must. Ability to communicate effectively with people at all levels and from all walks of life. Proven ability to acquire new customers to include prospecting, gaining meetings, interviewing, and closing. Able to be effective in business community networking, prospecting, and leadership.

Travel: Must be able to travel to all Bank locations, including subsidiaries. Must maintain reliable independent transportation for commuting and business-related travel. Ability to provide your own transportation is required for this role.

Physical demands: Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking; occasional lifting, carrying, pushing or pulling up to 20 pounds.

Work Environment: Work is performed in operational office and a retail branch environment.