Revenue Cycle Manager

Job Description

Job Description

Revenue Cycle Manager (RCM)

Whole Family Health Center | Florida's Treasure Coast
Full-Time | Exempt | Leadership Opportunity

Are you an experienced healthcare revenue cycle leader who knows how to turn data into action, reduce denials, strengthen collections, and build high-performing teams?

Whole Family Health Center (WFHC) is looking for an experienced  Revenue Cycle Manager (RCM) to lead and strengthen our revenue cycle operations.

For more than 25 years, Whole Family Health Center has served Florida's Treasure Coast with an integrated approach to healthcare, providing Adult & Pediatric Primary Care, Behavioral Health, Complete Women's Health, and Pharmacy services.

We're looking for a leader who doesn't just manage the revenue cycle—you understand how each part of the process connects and can bring people, processes, and data together to drive meaningful results.

As our Revenue Cycle Manager, you'll provide leadership and oversight across the revenue cycle while working closely with clinical, operational, and financial leadership.

You'll have the opportunity to:

• Lead revenue cycle operations, including billing, collections, payment posting, denial management, and reimbursement.
• Drive strategies to improve cash flow, reduce denials, and strengthen overall revenue cycle performance.
• Monitor and act on key performance indicators such as  clean claim rate, days in A/R, denial rate, net collection rate, write-off rate, and collection performance .
• Lead denial management efforts, identify root causes, and develop strategies to address aged accounts.
• Ensure claims are submitted accurately and timely in accordance with payer-specific requirements, modifiers, and guidelines.
• Partner with Revenue Systems, Practice Management, Finance, and other departments to identify trends and improve workflows.
• Collaborate with Front Desk and Call Center leadership to improve registration accuracy and prevent front-end issues from becoming billing problems.
• Develop training and process improvements based on operational trends and performance data.
• Support audit readiness and maintain strong documentation standards.
• Recruit, train, coach, develop, and evaluate Revenue Cycle Billing & Operations staff.
• Promote a culture of  accountability, collaboration, continuous improvement, and employee development .
• Ensure revenue cycle operations remain compliant with applicable federal, state, CMS, AHCA, HRSA, and payer requirements.

We're looking for someone who combines strong revenue cycle knowledge with the ability to  lead people, analyze performance, solve problems, and improve processes.

• High School Diploma or GED.
• 7–10 years of progressive healthcare revenue cycle experience.
• Leadership and team development experience.
• Strong understanding of healthcare billing, collections, reimbursement, and denial management.
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to effectively collaborate with clinical, operational, financial, and executive leadership.
• Ability to successfully complete required  Level 2 background clearance .

• Associate's or Bachelor's degree in Business, Healthcare Administration, or a related field.
• Experience with  Athena or similar healthcare systems .
• FQHC experience .
• Bilingual in  Spanish or Creole .

At Whole Family Health Center, we believe supporting our employees is an important part of supporting the communities we serve.

Eligible employees have access to a benefits package that includes:

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-sponsored retirement plan
• Employer-paid life insurance
• Long-Term Disability coverage
• Paid Time Off (PTO), including vacation, sick, and personal time
• Paid holidays
• Employee Assistance Program (EAP)
• Employee wellness programs and resources
• Retirement planning and financial wellness resources
• Voluntary employee-paid benefits, including Short-Term Disability and supplemental insurance options

Benefit eligibility, waiting periods, employee contributions, and coverage are subject to applicable Whole Family Health Center policies and benefit plan terms.

This is more than an opportunity to manage a billing department.

As our  Revenue Cycle Manager , you'll have the opportunity to influence processes across the organization, develop your team, collaborate directly with leadership, and help strengthen the financial operations that support our mission of providing compassionate, quality healthcare to the communities we serve.

If you're an experienced healthcare revenue cycle professional who enjoys  leading teams, solving complex problems, improving performance, and making an impact , we'd love to hear from you.

Apply today and bring your revenue cycle expertise to Whole Family Health Center.

Whole Family Health Center is an Equal Opportunity Employer.