Lead HVAC Technician

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Us:

Heating + Air Paramedics North Dallas is building a team committed to caring for people—our customers, our teammates, and the community we serve. We believe a successful business starts with skilled work, honest communication, and following through on our promises.

As we prepare to launch, we are looking for an experienced HVAC professional who wants to help build something they can take pride in. Your experience, ideas, and daily work will help shape our service standards, develop our team, and earn our customers’ trust.

Job Summary:

The Lead HVAC Technician is a hands-on field role responsible for diagnosing, maintaining, repairing, and installing HVAC systems. You will run service calls, troubleshoot equipment, complete repairs, and deliver quality work while helping a technician helper develop safe and effective work habits.

You will lead by example through your technical skills, customer care, accountability, and willingness to support others. Working closely with the owner and our Technical Compliance Manager, you will help establish the practices and team culture that support a successful, growing business.

Key Responsibilities:

• Diagnose, maintain, repair, and install HVAC systems, including air conditioners, furnaces, heat pumps, and ventilation equipment.
• Independently run service calls, identify equipment problems, and complete appropriate repairs.
• Replace or repair components such as compressors, motors, thermostats, and filters.
• Perform preventive maintenance, including cleaning, inspecting, testing, and adjusting system components.
• Explain findings clearly, answer customer questions, and present appropriate repair, maintenance, and replacement options with honesty and respect.
• Verify system operation after service and leave each work area clean and orderly.
• Guide and coach a technician helper while remaining actively responsible for completing fieldwork.
• Document diagnostics, work performed, parts used, and customer recommendations accurately in ServiceTitan.
• Follow safety procedures, use required personal protective equipment, and handle tools, equipment, and refrigerants responsibly.
• Maintain an organized service vehicle and communicate inventory and equipment needs.
• Work with the owner and Technical Compliance Manager to improve service quality, workflow, and team development.
• Help build lasting customer relationships by arriving prepared, communicating proactively, and keeping commitments.

Qualifications:

• Minimum three years of HVAC service and repair experience; five or more preferred.
• Strong technical knowledge of HVAC installation, maintenance, troubleshooting, and repair.
• EPA Section 608 certification appropriate to the equipment serviced; Universal certification preferred.
• High school diploma or equivalent; HVAC trade school training preferred.
• Valid driver’s license and a driving record that meets company vehicle insurance requirements.
• Ability to use mobile service software and maintain accurate service records; ServiceTitan experience is a plus.
• Strong problem-solving skills and the ability to explain technical information in understandable terms.
• Willingness to coach others, accept feedback, and contribute ideas that improve the business.
• Ability to perform essential field duties, including lifting and carrying equipment, climbing ladders, and working in attics, crawl spaces, and outdoor conditions, with or without reasonable accommodation.
• Commitment to safe work, ethical recommendations, and respectful customer service.

The Team We Are Building:

Our BUILD values guide how we work:

• Belong Here: Treat people with respect and help teammates succeed.
• Understand First: Listen, ask questions, and diagnose before recommending solutions.
• Improve Every Day: Keep learning, welcome feedback, and improve your craft.
• Lead with Courage: Speak up, take responsibility, and do the right thing.
• Deliver the Promise: Follow through and stand behind the quality of your work.

We welcome someone who enjoys solving problems, takes pride in serving customers, and wants a meaningful role in building a successful business. Your contribution will be visible in the work you complete, the teammate you help develop, and the customers who trust us to return.