Lead Telecomm Operator, PBX Services, FT, 08P-6:30A

Lead Telecomm Operator, PBX Services, FT, 08P-6:30A

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact because when it comes to caring for people, we're all in. At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including: Career growth and development opportunities, with clear pathways and ongoing support Comprehensive health and wellness resources that go beyond traditional benefits A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs Tuition reimbursement to support continued learning and advancement And so much more Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The Lead Operator will operate efficiently and train other operators on the Hospital switchboard. Ability to operate multiple-position telephone switchboard to relay incoming, outgoing, and interoffice calls. Performs miscellaneous hospital Telecommunications and clerical duties. Monitors all hospital alarms, performs code paging, and also provides callers with patient information. Assumes the duties of the Consumer Access Operator Supervisor in their absence. Consistently delivers exceptional service to patients, guests, and fellow co-workers. Estimated pay range for this position is $16.00 - $18.84 / hour depending on experience.

Qualifications

Degrees: High School Diploma, Certificate of attendance, GED, or Experience. Additional Qualifications: Minimum of 2 years customer service experience. Excellent communication and computer skills with knowledge of office practice and use of standard office equipment. Must be able to manage multiple tasks requiring immediate attention. Must be able to work in a high energy, fast paced environment. Ability to work well under pressure. Associate degree desired. Minimum Required Experience: 2 Years

Job

Non-Clinical and Administrative Customer Service

Primary Location

Miami

Organization

Baptist Hospital of Miami

Schedule

Full-time

Job Posting

Apr 29, 2026, 4:00:00 AM

Unposting Date

Ongoing

EOE, including disability/vets