Technical Product Specialist

Join a team that values balance, open communication, and your future!

Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we're looking for people who want more than just a job-they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now!

Job Summary/Overview

The Technical Product Specialist is responsible for supporting our product, pricing and CAD configuration tool: DTools. This role supports the organization's sales and quoting needs by setting up new DTools user accounts, addressing user inquiries, resolving product configuration issues in an expedient manner and testing new product additions or updates.

Essential Duties and Responsibilities

• Act as user support in setting up accounts, resolving user feedback issues related to all aspects of Dtools (pricing, product application, configuration rules, etc).
• Provide training and support to end-users to ensure effective utilization of Dtools.
• Identify and resolve system issues and defects in a timely manner.
• Facilitate communication between product technical teams and web applications developers to ensure clear understanding and successful implementation of CPQ requirements.
• Assist with the development and execution of test plans to ensure Dtools meets functional and performance requirements.
• Assist with the implementation of new features and updates to enhance system performance and user experience.
• Assist with maintaining Dtools components, including product catalogs, pricing rules, and quote templates.
• Conduct analysis of business processes and requirements to ensure effective DTools system design and functionality.
• Analyze existing Dtools processes and recommend improvements to enhance efficiency and accuracy.
• Act as user support in setting up accounts, resolving user feedback issues related to all aspects of Dtools (pricing, product application, configuration rules, etc).
• Manage Dtools related projects, including system upgrades, integrations, and new feature implementations.
• Coordinate with internal and external teams to ensure project milestones are met.

Knowledge, Skills, Competencies, and Abilities

• Mechanical aptitude.
• CMCO Conveyance product, conveyor application and product pricing knowledge through experience or hands-on training.
• Ability to learn a broad product line.
• Experience with product pricing and price adjustments.
• Skilled in managing multiple tasks and priorities in a fast-paced environment.
• Keen attention to detail to ensure accuracy in written materials.
• Excellent written and verbal communication skills.
• Competence with product configuration software and technologies.
• Competence with technical documentation software and tools.
• Ability to work collaboratively with cross-functional teams like marketing, sales, and logistics.

Required Qualifications

• Associates degree in Information Technology, Business Administration, or a related field preferred.
• 1+ years of experience in CPQ system administration, configuration, or analysis preferred.
• Experience with CPQ software (Driveworks) preferred.
• Experience with Microsoft Office Suite.

Benefits

• Free coffee daily
• 11 paid holidays
• Vacation and sick time
• Medical, Dental, Vision insurance, effective day 1
• 401(k)
• Paid parental leave
• Tuition assistance
• Disability insurance

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years - proud of our heritage, where we come from, and where we're going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.