Steak House Bus Person - Requisition #367395

General Summary Bussers are a secondary service line of support for the guests in the dinner houses. Bussers are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assists in accommodating their every need at the table. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities. Four Diamond Service Agreement All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. Key Responsibilities Clearing table after guests are done with meal. Clearing all soiled china, glass or silverware throughout guests’ dining experience. Resetting tables to standard as designated by management. Maintaining water service throughout the meal for guests. Providing bread service to each table as specified by the outlet’s menu. Assisting server with small duties throughout service to appease guests. Being an ambassador for the guests, relaying any messages to server as necessary, communicating any needs to server and obliging guests whenever possible. Providing personalized guest service to each table, interacting with guests, smiling and offering warm greetings and farewells. Other duties as assigned. Accountability The F&B Busser does not have any supervisory responsibilities. Qualifications and Guidelines Experience / Training / Education At least 6 months experience is preferred to successfully perform this job. Communication Skills This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. It also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, it requires the ability to effectively present information in one‑one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills This position requires the ability to add and subtract two‑digit numbers and to multiply and divide with tens and hundreds. It also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions and to deal with problems involving a few concrete variables in standardized situations. Certificates, Licenses, Registrations TIPS certification – which can be done through the PLDA within the first 90 days. Food Handler’s Card – which can be done through the PLDA within the first 30 days. Skills / Abilities Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests. Takes direction well and without being offended. Bussers will be getting directions and requests from servers, guests and management. Other Qualifications Bussers need to be personable. Bussers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort. There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA. #J-18808-Ljbffr Infor