Systems Administrator

Experienced Systems Administrator Opportunity

At Kaimetrix, we deliver complete IT solutions and bring together complex and often siloed services - increasing the value of IT through a holistic, end-to-end approach. We combine real data with expert insights to help organizations modernize, streamline operations, advance IT initiatives, and achieve mission success for federal civilian, defense, and intelligence agencies. Our core capabilities include cybersecurity, data operations, end-user support, IT management, software development, systems engineering, process improvement, and technical advisory.

We believe our greatest asset is our people. We invest in our team's growth, empower them with autonomy and accountability, and offer meaningful work that supports mission-focused agencies while advancing your career.

Join us if you're looking to do impactful work, develop professionally, and be part of a culture that values continuous improvement, metrics-driven performance, and exceptional service.

We are seeking an experienced Systems Administrator to provide advanced Tier III technical support for enterprise IT infrastructure, end-user computing environments, cybersecurity operations, and commercial off-the-shelf (COTS) applications. This role serves as the primary escalation point for Level II support, ensuring timely incident resolution while maintaining the stability, security, and performance of enterprise systems.

What You'll Do:

• Serve as the Tier III escalation point for incidents unresolved by Level II support.
• Troubleshoot complex hardware, software, infrastructure, and application issues.
• Manage incidents, service requests, and questions using the organization's ticketing system.
• Provide end-to-end support for users through phone, chat, email, voicemail, and walk-up services.
• Monitor, update, and resolve support tickets within established service level agreements (SLAs).
• Escalate issues to subject matter experts according to established escalation procedures.
• Administer user accounts, permissions, passwords, and access for enterprise applications and infrastructure.
• Provision, modify, and remove user access based on business requirements.
• Develop, maintain, and troubleshoot enterprise desktop images.
• Maintain production desktop images with current patches and business application updates.
• Resolve software compatibility issues within enterprise images.
• Provide engineering support for desktop deployment and lifecycle management.
• Assist users with Section 508 accessibility compliance for electronic documents.
• Support organizational cybersecurity policies and secure computing standards.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in systems administration within a professional or technical services environment.
• Advanced knowledge of monitoring best practices and tools to include MECM and SCOM
• Proven expertise in managing Windows and Linux server environments.
• Experience providing Tier III desktop and infrastructure support.
• Strong knowledge of Windows operating systems and Microsoft enterprise technologies.
• Experience with Active Directory, user account administration, and identity management.
• Experience with enterprise endpoint management and desktop imaging.
• Knowledge of cybersecurity best practices, endpoint protection, and vulnerability remediation.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting executive-level customers preferred.

Preferred Qualifications:

• Certifications such as Microsoft Certified: Azure Administrator, Red Hat Certified Engineer (RHCE), or Cisco Certified Network Associate (CCNA).
• Experience with automation tools such as Ansible, Puppet, or PowerShell scripting.
• Familiarity with containerization technologies like Docker and Kubernetes.
• Background in managing hybrid cloud environments and cloud migration projects.
• Prior experience working in a consulting or professional services firm.
• Experience supporting Zero Trust environments.
• Experience supporting government or highly regulated environments.

Clearance Requirements:

• U.S. Citizenship is required.
• Applicants selected for this position must be able to obtain and maintain a Public Trust clearance.
• Employment is contingent upon the successful completion of a Government background investigation and all applicable security requirements.

Physical Requirements:

• Ability to travel between facilities within the DC area as needed for support.
• Ability to perform on-site duties across designated shifts.

Shifts:

• Monday thru Friday - 7am to 4pm; 8am to 5pm; 9am to 6pm; 10am to 7pm
• Saturday and Sunday - 7am to 1pm or 1pm to 7pm