Customer Service Rep III (HRSC Millington)

Customer Service Representative

If you love supporting the US Navy and helping Service Members navigate career and life events - Serco has a great opportunity for you! As a Customer Service Representative, you will be supporting MyNavy Career Center Human Resources Services Center.

This position is located in Millington, TN and requires onsite work in a 24/7 Call Center which may include working around the clock shifts on weekdays, weekends and holidays. This position is contingent upon your ability to obtain/maintain your Secret clearance.

Serco supports the US Navy as a contractor in the MyNavy Career Center Human Resources Services Center. Our team assists the Navy to onboard initial entry members into the MyNavyHR environment, process pay and personnel transactions for members, and provide status updates, answer questions, and respond to member inquiries across all career and life events.

In this role you will:

• Provide NavyHR customer service through walk-ins, phone calls, mail, email, chat, fax, via the online portal, and/or the Customer Relationship Management (CRM) system. Agent-assisted points of contact are continuously available 24 hours a day to provide status updates, answer questions, trouble shoot and process Tier 1 pay and personnel transactions, and respond to member inquiries across all career and life events processing service requests for:
• Accession
• Advancement & Promotion
• Career Planning
• Deployment & Mobilization
• Pay and Benefits
• Performance
• Sailor & Family Support
• Training, Education, Qualifications
• Retirement & Separation

To be successful in this role you will need:

• Ability to obtain/maintain a Secret clearance;
• Experience in customer service and responding to requests for information, contact center experience preferred;
• Knowledge of current CRM systems; skill level of the staff to remain current with technology;
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests;
• Proficiency in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers' service requests;
• Ability to work any 8-hour shift, around the clock weekdays, weekends, and holidays, as part of a 24/7 coverage schedule.

If you are interested in supporting and working with our military and sailors and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!