Program Manager Information Technology - IM Data Center Operations

Summary This position manages the administration of the IT inventory system and is responsible for day‑to‑day operational management of all activities including developing, implementing and evaluating program policies, procedures and standards; determining program service levels and enhancements; developing and monitoring program budgets; providing technical advice and coordinating program activities and associated costs. Responsible for the implementation and maintenance of asset management systems for all IT technical assets. Manages the physical inventory and provides related reports to the finance department and IT leadership. Defines requirements for asset acquisition and procedures to include management and disposal strategies for the enterprise. Responsible for budget preparation. Coordinates with procurement department to reconcile adjustments to inventory levels. Oversees and ensures timely updates to the change management data base with software license and hardware information. Responsibilities Life Cycle Management – Creates and Maintains the 3 phases of Life‑Cycle Asset Management Process. Procurement Process Acts as a liaison between IM and CHRISTUS Procurement Provides guidance and leadership in creating processes in Initial Product Selection, Vendor Selection, and Asset acquisition. Assist in the negotiation of contracts for the acquisition of information systems, including software, hardware and support services, following established processes. Asset Management Sets up and maintains processes around tracking assets during acquisition, moves, adds, and changes. End of life or Disposal Manages the disposal process including details around Disposal vendor selection and Management. Provides insight on when to dispose of an asset as opposed to leaving it in service or repurposing it. Asset Management Administration – Administers the IT asset management system, tracking the life cycle of all technical assets. Works with vendors and configuration librarians to update the asset database in a timely and accurate manner. Monitors procurement activity to insure that receipts and disposals of inventory items are properly recorded. Manages supplier records, service level agreements and software license information and updates. Verifies that financial data related to the inventory is accurately reported. Performs routine inventory reviews, including intermittent physical inventories as appropriate. Assists in preparation of annual budgets incorporating capacity and end of life estimates. Vision and Strategy – Provide input into the Business and Financial Services Strategic vision and strategy of the organization, supporting the ITIL strategic plan and continuous improvement plan. Program Leadership – Monitor, manage and/or perform day‑to‑day operations of the assigned programs to ensure that policies and procedures are being followed, that goals and objectives are met, and that services and projects are being accomplished efficiently and effectively; take corrective action as necessary. Budget & Financial Administration – Develop and manage detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets including hardware, software and support components. Communication – Provide effective oral and written communications to staff to facilitate understanding, ownership and accomplishment of project goals and objectives. Demonstrate strong interpersonal skills, possess good negotiating skills and promote teamwork among subordinates. Formal Presentation – Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience. Standards – Develop and implement standards and procedures for technical and operational processes, tools and communication techniques. Analyze and recommend procedural and technical standards and changes to enhance user tasks and correct problem areas, as they become known. Reporting – Establish and monitor department quality objectives, milestones and benchmarks. Develop and implement effective tools to measure performance against these standards, and to document and regularly report on all process metrics, plans, priorities, schedules, budgets, staff assignments, programs and the current status of projects and routine assignments. Support – Interface with IM management to understand their business and service needs and develop processes for IM implementation to accommodate them. Lead in the development and documentation of procedures and standards that ensure accurate evaluation of Education Strategy standards required for support of clinical, business and technical processes. Teamwork – Maintain and demonstrate good teamwork on assigned projects through actions and job performance. Other – Perform other duties and special projects as assigned by the Director. Requirements High School Diploma Work Schedule 8AM - 5PM Monday-Friday Work Type Full Time #J-18808-Ljbffr