Patient Care Specialist

Patient Care Specialist (Pcs)Vera Whole Health is seeking a reliable, customer-focused Patient Care Specialist (PCS) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We're looking for someone with strong attendance, excellent communication skills, and 2–3 years of front-office experience in a healthcare setting. If you thrive in a patient-centered environment and enjoy being part of a collaborative care team, this role is a great fit.What You'll DoGreet and check in patients with professionalism and compassionManage front-office operations including scheduling, check-out, and updating EMR recordsAnswer multi-line phones while following urgent/emergent protocolsConduct daily appointment reminders and outreachCollect and process payments at time of serviceVerify insurance eligibility and assist with authorizationsResolve patient concerns with empathy and problem-solvingMaintain confidentiality and follow HIPAA and safety protocolsSupport administrative tasks such as scanning, filing, and supply managementParticipate in team huddles and contribute to workflow improvementsWhat We're Looking For2–3 years of healthcare front-office experience (required)Strong reliability and consistent attendanceExcellent customer service and communication skillsAbility to multitask in a fast-paced environmentIntermediate computer skills (MS Office + EMR experience)Ability to type 45+ WPMCultural sensitivity and professionalism with diverse patient populationsAdditional language skills are a plusBenefitsMedical, Dental, and Vision Insurance401(k) Retirement Plan13 Paid HolidaysPaid Time Off (PTO)Supportive, team-oriented work environmentHealth & Safety RequirementsHep B vaccination or proof of immunityNegative TB test within 90 days of start dateCPR/BLS certification (pre-hire)Annual influenza and COVID-19 vaccinations per company policyCompensation: $18.00 to $27.00