Client Service Associate (CSA)

Client Service AssociateThe Client Service Associate provides exceptional operational and administrative support to Financial Advisors within the Gladstone network. Responsibilities include, but are not limited to, account establishment, account maintenance, account transfers, money movement, client reporting, resolving notifications, and marketing submission.Primary Responsibilities:Coordinate client meetings, assist advisors(s) with meeting preparation and participate in client meetings as necessaryCommunicate with clients in a professional and friendly manner; build and nurture the client relationshipProvide superior customer service by handling all incoming client requests quickly and correctlyPrepare any appointment documentation, review, and mailing materials requested by the advisorMonitor client account activity, research and resolve issues, and follow-through to ensure client's needs are metPrepare and review all new account paperwork to ensure that documents are fully complete, conform to processing guidelines and are accurateProvide a functional overview to clients for initial online account accessMonitor and initiate action on daily custodial alerts and assigned tasksVerify accounts are traded into the correct model and provide trade assistance as needed; track incoming rollovers, other investment funding, and transfers to ensure that all applicable accounts moved as expectedCreate, maintain, and track an RMD list utilizing internal and custodian solutionsMake proactive use of technology to streamline client interactionsDocument key client milestones and/or important data into systems that will assist in future client interactionsIdentify problems in a timely manner while complying with standard resolution policy, the established corporate process, and regulatory proceduresMust be able to prioritize work related to client assets and determine the next course of actionMaintain risk awareness and compliance with all corporate and regulatory standardsComply with all continuing educational requirementsSupport the firm's initiatives, assist with any company-wide projects or activities, and attend functions as neededPrimary Skills & Requirements:Minimum of 3+ years of financial services industry experience; preferably in a broker/dealer or registered investment advisor environmentBachelor's degree preferredMust be detail-oriented; must possess strong analytical, organizational, and problem-solving skillsExcellent oral and written communication skillsOutstanding interpersonal skills with the ability to build and foster relationshipsAble to adapt to changes in the work environment, manage competing demands and work with frequent change, delays or unexpected eventsMust be proficient with Windows-based technology and Microsoft OfficeCritical thinking, attention to detail, and multi-tasking skills requiredPosition requires a high level of confidentialityExcellent communication and interpersonal skillsExcellent organizational skillsExperience with various CRM applications; such as Redtail or MS Dynamics preferredSelf-directed and able to work within a team environment to complete critical projects with other departments within the firmSeries 7, 63, 65 or 66 licenses are preferred, but not required