Customer Service Representative - Halls KC Concierge (On-call)

WHO WE ARE:

Crown Center, one of the nation’s first mixed-use redevelopments, is an 85-acre complex that welcomes more than five million visitors each year. A subsidiary of Hallmark Cards, Crown Center is a ‘city within a city’ – combining hotel, office, retail, residential and entertainment land uses within its boundaries.

Halls KC provides the ultimate in trend-setting design, exclusive brands, and superior customer service. Our beautiful, 60,000 square foot store is located on the third level of the Crown Center shops in the heart of Kansas City. Halls KC offers shopping experiences in a fresh and exciting environment, taking an active role in Crown Center’s goal of creating a vibrant central city.

WHAT WE DO AND HOW WE DO IT:

The On-call Customer Service Representative (Halls Concierge) is the first point of contact for Halls customers, delivering an exceptional shopping experience at Halls KC – a luxury retail store. This role requires a passion for customer satisfaction, strong communication skills, and the ability to manage multiple tasks with precision and professionalism. The On-call Customer Service Representative (Halls Concierge) is responsible for cash handling, gift wrapping, stocking supplies in Hall Concierge, and performs other responsibilities as required by management.

IN THIS ROLE YOU WILL:

Provide exceptional customer service with a focus on creating memorable experiences and ensuring customer satisfaction. Exhibit empathy, patience, and a positive attitude when addressing customer needs or concerns. Uphold Halls’ brand image and demonstrate a passion for our customers in every interaction. Answer incoming phone calls, transfer calls appropriately, and assist with inquiries in a courteous and professional manner.

Collaborate effectively with team members, demonstrating a positive team player attitude within the department and the entire store. Perform gift wrapping and gift boxing services to maintain Halls’ high standards of presentation. Multitask in a fast-paced environment while maintaining attention to detail. Cash management and cash handling accurately and responsibly. Maintain and stock supplies in the concierge area to ensure readiness and efficiency. Keep the customer service area clean, organized, and visually appealing.

All Halls employees are responsible for protecting company assets by following established policies and procedures.

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc., and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• High school diploma or GED or equivalent
• Minimum one year customer service experience in a professional or public environment

PREFERRED QUALIFICATIONS

Your resume and application will stand out if you have:

• Cash register and cash handling experience.
• Excellent communication skills, both written & verbal.
• Must have a professional disposition when working with customers.
• Basic computer skills
• Knowledge of MS Word, Excel and email.
• Superior customer service & teamwork skills –have a great attitude and are a team player.

ADDITIONAL DETAILS:

• This is an on-call job opportunity, and the incumbent will work a flexible schedule.
• Availability to work evenings, weekends, and some holidays.
• Basic store hours: Monday – Saturday, 10:00am – 6:00pm, Sunday, 12:00pm – 5:00pm.
• Current Fall hours are Mon-Wed, Sat 10am - 6pm; Thu-Fri 10am-7pm; Sun 12pm - 5pm
• Holiday hours for 2026 are Mon-Thu, 10am - 7pm; Fri-Sat 10am-8pm; Sun 12pm - 6pm.
• The Concierge shift ends approximately 30 minutes after the store closes.
• Relocation will not be provided.