Operator II/Trainer, Production Technical Operations (Day Shift)

Operator II/Trainer, Production Technical Operations

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Manufacturing function, a team that designs, produces and delivers innovative eyecare products to more than 140 countries through operational excellence and efficiency.

The Operator II/Trainer, Production Technical Operations (Para-Professional & Support Path) is primarily responsible for operating the production line as needed and serving as a trainer for the assigned area, while ensuring training compliance requirements are met. This role serves as a technical resource on the production floor, leading day-to-day workflow activities, troubleshooting equipment and process issues, and driving compliance with quality and regulatory standards. You will work closely with production teams to achieve safety, quality, delivery, and cost objectives.

Specifics Include:

• Set up, operate, maintain, troubleshoot, and perform basic repairs on production equipment and systems
• Coordinate and monitor production workflow to meet established schedules, volume targets, quality standards, and cost objectives
• Review work orders, allocate resources, and support daily production activities to ensure operational efficiency
• Move, pack, sort, and handle raw materials and finished goods in accordance with established procedures
• Monitor product quality, identify defects, and implement corrective actions, including product segregation, rework, or scrap disposition as necessary
• Maintain accurate production and quality documentation to support compliance, traceability, and performance analysis
• Serve as a subject matter resource for associates by providing guidance on manufacturing processes, quality standards, and operational expectations
• Ensure associates are trained and certified in accordance with standard operating procedures while tracking training progress and completion
• Conduct real-time coaching and reinforce defect identification, inspection techniques, and process controls using current quality standards
• Monitor quality metrics, defect trends, and scrap performance to identify opportunities for improvement and prevent recurring issues
• Adhere to GxP requirements by following SOPs, maintaining documentation, supporting quality systems, and completing required training
• Identify, recommend, and support continuous improvement initiatives that enhance safety, quality, productivity, and compliance
• Inspect, test, maintain, repair, and support the installation of manufacturing equipment and systems
• Analyze production data, perform calculations, assist with cost estimates, and support process investigations and problem-solving efforts
• Assist with the testing, validation, and implementation of new or modified products, processes, and systems
• Demonstrate a commitment to regulatory compliance, operational excellence, and continuous improvement initiatives

What You'll Bring To Alcon:

• High School Diploma or Equivalent
• The ability to fluently read, write, understand, and communicate in English
• Work Hours: 36 - 48 hours per week: 6:30 AM EST 6:30 PM EST (12-hour rotating night shift: 2 days on, 2 days off, and every other weekend)
• Travel Requirements: 0%
• Location: Onsite
• Sponsorship & Relocation: Not Available

Preferred Qualifications/Skills/Experience:

• Technical Degree or Certification in Engineering, Science, Information Technology, or a related field
• Prior manufacturing or production experience
• Experience leading, training, mentoring, or coaching employees in a manufacturing environment
• Strong troubleshooting, problem-solving, and analytical skills
• Knowledge of GMP, GxP, or other regulated manufacturing environments
• Experience developing, delivering, and documenting training programs in a manufacturing or production environment

How To Thrive At Alcon:

• Collaborate with teammates to share standard processes and learnings as work evolves!
• See your career like never before with focused growth and development opportunities!
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Alcon Careers

• See your impact at alcon.com.careers

Alcon is an equal opportunity employer and participates in E-Verify. Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to View email address on click.appcast.io and let us know the nature of your request and your contact information.