Operations Manager

The Opportunity Lab Alley is looking for a high-energy, execution-focused Operations Manager to lead our Austin warehouse facilities and drive end-to-end fulfillment for our "Essential Chemicals." Known as the "Amazon for Chemicals," Lab Alley is a rapidly growing, founder-led e-commerce platform built to make purchasing high-purity chemical compounds effortless, transparent, and fast. In this role, you will lead daily warehouse and downpacking operations-spanning bulk receiving, blending, inventory accuracy, and HazMat shipping-while maintaining a culture rooted in safety, speed, and continuous improvement. If you thrive where logical systems meet fast-paced logistics, we want you on our leadership team. Key Responsibilities Daily Operations & Direct Leadership Operational Execution: Oversee daily receiving, downpacking, inventory control, picking, packing, and shipping to maintain 99.5%+ on-time delivery and 98.9%+ inventory accuracy . Team Management & Development: Direct, mentor, and scale a high-performing production & warehouse team. Directly supervise two key leaders: Production Supervisor and Shipping Supervisor . Labor & Performance: Handle scheduling, cross-training, shift planning, and regular performance evaluations to optimize labor hours and throughput. Compliance, Safety & Carrier Management HazMat & Regulatory Leadership: Enforce strict adherence to safety protocols and federal/international regulations regarding hazardous materials handling (DOT, IATA, OSHA). Carrier & Logistics Coordination: Partner with small parcel (UPS, FedEx) and freight forwarders to optimize freight costs, maintain transit SLAs, and resolve carrier delays. Process Optimization & Inventory Integrity Lean & Continuous Improvement: Identify operational bottlenecks and implement Lean/5S workflows to boost throughput, lower cost-per-order, and reduce waste. ERP & Cycle Count Management: Lead cycle counts and reconciliation audits to guarantee real-time physical inventory aligns with our ERP platform. What You'll Bring Required Qualifications 5+ years of operations or production management experience in warehouse/fulfillment environments-preferably within chemical, pharmaceutical, specialty manufacturing, or regulated industries . Technical Proficiency: Hands-on experience with modern Warehouse Management Systems (WMS) and enterprise ERP platforms. Regulatory Compliance: Strong foundational knowledge of HazMat storage, downpacking, and shipping regulations. DOT/IATA certification is a strong plus. Data-Driven Mindset: Proven ability to monitor and leverage KPIs (order cycle time, pick accuracy, cost-per-unit) to optimize daily capacity. Physical Demands: Ability to work on your feet in an active warehouse setting, including standing for extended periods and lifting up to 50 lbs safely. Our Culture & Values At Lab Alley, our core values drive how we work, hire, and grow together: CARE & GENUINE: We take immense pride in our work, look out for our teammates, and communicate directly, authentically, and transparently. COMMITMENT & WORK ETHIC: We are fully engaged, resilient, and focused on executing every project with precision. INITIATIVE & INNOVATION: We don't wait for permission to solve problems. We constantly seek smarter tools, technologies, and methods to elevate our customer experience. GROWTH: We foster a learning mindset-encouraging continuous development and curiosity at every level of the business. Giving Back: We believe business should be a force for good. Through our partnership with Ecodrive, every order placed on our website plants a tree to support global reforestation and local socio-economic development. Benefits & Compensation Comprehensive Healthcare: Medical, Dental, and Vision coverage. Income Protection & Wellness: Short-Term Disability, Life & AD&D insurance, Supplemental Health Options, and an Employee Discount Program. Financial & PTO: 401(k) retirement plan with match options and generous Paid Time Off (PTO). Culture & Development: Structured career growth paths, ongoing professional training, and organized team events. Lab Alley utilizes E-Verify and performs background checks for all positions. Lab Alley is an Equal Opportunity Employer. About Lab Alley Lab Alley is on a mission to make buying essential, natural, and high-purity chemicals effortless. Often called the "Amazon for Chemicals," our digital-first platform lets you order online in minutes with transparent pricing, real-time inventory, and instant compliance access-all backed by 99.5% on-time delivery and 98.9% inventory accuracy. Free from quote delays, salespeople, or fulfillment guesswork, our platform is built around how you want to work-so you can stop chasing suppliers and focus on running your business. Lab Alley is a founder-led essential chemical e-commerce company based in Austin, Texas. Don't meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don't meet every single qualification. At Lab Alley, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Please note: Lab Alley is not accepting unsolicited resumes or candidate submissions from staffing agencies for this position. In the absence of a signed agreement with Lab Alley's People Operations leader, no fee will be paid for any candidates submitted by agencies. All unsolicited resumes will be considered the property of Lab Alley. Agencies should not reach out to our team members. To see if we are establishing new relationships with agencies you may send your information to View email address on click.appcast.io Lab Alley uses E-verify for all hires. #J-18808-Ljbffr