Field Service Technician

Field Service Technician I

Location: San Francisco, CA 94133 Shift: 8AM - 5PM Mon - Fri

You are responsible for:

• Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
• Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
• Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
• Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
• Prioritizing and planning service calls
• Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
• Contacting the customer with the estimated time of arrival
• Working with customers to ensure satisfaction with service delivery and understanding of product functionality
• Following key/alarm/combination control processes in assigned area of responsibility

To be successful in this team you will:

• Have technical interest and aptitude.
• Strong customer focus.
• Ability to manage multiple priorities.
• And be a self-starter.

Requirements:

• High school Diploma (or equivalent)
• Have a valid driver's license and driving record that satisfies DN's fleet requirements
• Successfully complete background check and drug screening
• Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed)

Physical & Technical Requirements:

• A valid driver's license with satisfactory driving record within company-required standards.
• Ability to successfully pass background and drug testing
• Ability to lift 50 pounds and work in close quarters within and around the equipment.
• Familiarity with computers and a variety of consumer communications devices, such as smart phones.
• Travel to/from assigned territories and company facilities, including during inclement weather is essential.
• Service experience or electro mechanical experience is a plus
• You will be driving your personal vehicle the first 90 day of the apprentice program to multiple job sites.