Field Service Technician (Indianapolis)

The salary range for this position is $27.00 to $31.00 per hour plus up to $5,000 yearly bonus opportunity under the Service Technician Incentive Plan. Responsibilities Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature. Responsive interaction with customers providing the highest level of service. Satisfy in a timely and complete fashion all business reporting documentation including but not limited to timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs. Recognize and secure additional revenue opportunities – new potential customers, recovering lost customers, preventive maintenance service agreements, refurbishing equipment, short-term rental, spare parts, and other equipment on site. Daily processing of parts received at the tech location, to be conducted at the beginning of each day. Report discrepancies immediately. Manage all on-site installation, repair, maintenance, and test tasks. Diagnose errors or technical problems and determine proper solutions. Other duties as assigned. Preferred Qualifications 3 to 5 years of related mechanical or technical experience troubleshooting corded electric, battery, and/or combustion engine-powered equipment. Strong electro‑mechanical skills. Valid driver’s license with a clean driving record. High school diploma or equivalent. Benefits Medical, dental, and vision plan. Paid holidays (11 per year). Flexible PTO for exempt employees; generous PTO for non‑exempt employees. Housing assistance, FSA, and 401(k) matching plans. Paid sick time, short‑ and long‑term disability insurance. Work Environment & Physical Demands Regularly required to stand and reach with arms and hands. Standing for 8 hours and frequent walking required. Must regularly lift and/or move up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Travel and driving required. Work locations include hospitals, schools, office buildings, industrial complexes, retail stores, etc. Varies by location. Equal Opportunity Statement We are an Equal Opportunity/affirmative action employer – M/F/Disabled/Veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr