Desktop Support Engineer

Job Description

Contract Type: Independent Contractor / (Dispatch /Part-Time)

Start Date: Immediate

Eligibility: Citizens with Min. 1 year of work experience in Desktop Support.

Location: Multiple

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

This is a contract-based, on-demand position, meaning work assignments will be provided as needed. Availability and responsiveness are essential for this role.

Key Responsibilities

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• Provide on-site desktop and IT support for end users at the client location.
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• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
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• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
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• Support network connectivity issues, including LAN troubleshooting.
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• Assist with device setup, replacement, and hardware installations.
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• Perform basic network troubleshooting using console access when required.
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• Document service activities and communicate updates to the service delivery team.
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• Follow client IT policies and security procedures while performing onsite tasks.
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Required Skills

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• Strong knowledge of Windows operating systems and desktop environments
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• Experience in hardware troubleshooting and replacement
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• Basic understanding of networking (LAN connectivity, switches, routers)
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• Ability to diagnose and resolve desktop, printer, and peripheral issues
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• Good communication and customer service skills
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• Ability to work independently in onsite support environments
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Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

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• Windows Laptop
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• LAN Cable
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• Console Cable
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• Screwdriver Toolkit
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• Basic IT troubleshooting tools
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Work Model

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• On-demand / field support role
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• The Service Delivery Team will share work assignments
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• Engineers will be contacted via phone or email when support is required
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• Engineers will receive site location, SPOC details, and reporting time before each assignment
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• No guaranteed number of working hours
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Contract Type

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• Independent Contractor (1099)
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