Medical Dispatcher I - Call Taker Per Diem, Variable, Mobile Health, Florham Park

Per-Diem Medical Dispatcher I (Call Taker)

Atlantic Health System, is seeking a per-diem Medical Dispatcher I (Call Taker) to work for Ambulance part of Atlantic Health System.

The Atlantic Mobile Health Dispatcher I is an integral part of the Emergency Medical Services Department supporting BLS Transport, MAV & Critical Care Operations. The dispatcher is responsible for the intake and processing of all transport requests and scheduling transports and appointments to meet the patient and customers' needs through superior communication and customer service skills. The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information ranging from Computer Aided Dispatch (CAD) systems, billing systems, payment collection screens. Coordination with Dispatchers, Hospital Liaisons, Clients, Patients, Customer Service Coordinators, Social Workers and Hospital Staff in the region to assure safe operations and collaboration and the necessary logistical support for the mission. The ideal candidate is committed to safety, detail oriented and one who can function well in a fast paced, dynamic environment where finding solutions to co

• Effectively prioritizes channels and assigns emergency and non-emergency medical transport requests to appropriate vehicles and personnel (SCTU, BLS and MAV) to ensure a smooth transition and work flow from request to scheduling and through pick up or emergent response
• Dispatches vehicles in a timely manner
• Makes accurate moment-to-moment decisions in regard to scheduling pickups and rearranging the current plan accordingly to accommodate exceptions and emergencies
• Performs ongoing demand analysis of engaged and available vehicles to ensure operational efficiency and customer satisfaction with transports
• Appropriately balances the needs of the customer and the company when making critical decisions regarding transport
• Ensures compliance with various state, federal and insurance regulations relating to ambulance transports when scheduling and managing transports
• Maintains timely and accurate tracking of all vehicles engaged in transports and makes appropriate assignments using this information about vehicle location and availability
• Consistently performs status checks on crews verifying engagement, availability, safety and progress in transport
• Expertly uses CAD Dispatch system to review trip requests, appropriately schedule transports to assure timely response and vehicle/resource utilization and service
• Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop
• Communicates to crew vital trip assignment and monitoring information via communication system. Consistently uses professional demeanor, voice tone and respect in all communications
• Prepares, completes and distributes in a timely fashion reports stating progress, issues, problems and statistics for review by other appropriate parties
• Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry when necessary
• Attends communication meetings and education sessions
• Competently performs call taker duties when work schedule or demand requires

Qualifications

Minimum Education:

• High school diploma or equivalent required

Relevant Experience:

• Customer service and call taking/call center training courses preferred
• Basic Tele-Communicator (BTC) and NJ EMD preferred

At Atlantic Health, our promise to our communities is; anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's 2025-2026 Best Hospital rankings.
• Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
• Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America's Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Atlantic Mobile Health is a non-profit corporation dedicated to providing the fastest air and ground medical transportation services.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health. Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

About the Team

Atlantic Mobile Health is a non-profit corporation dedicated